Head of Maintenance

• Property Management Goldnest Property Management is looking for an experienced Head of Maintenance to oversee our Dallas maintenance operations across a large portfolio of short-term rental and residential properties.

This is primarily a leadership and operations role , not a technician position. You will be responsible for managing our in-house maintenance technicians, overseeing maintenance coordination, managing outside vendors, and ensuring maintenance issues are completed quickly, correctly, and cost-effectively.

Responsibilities:

Manage Maintenance Technicians

• Oversee technicians' daily schedules, productivity, quality of work, response times, and overall performance. Oversee Maintenance Coordination
• Work closely with our coordination team to prioritize work orders, troubleshoot issues, and make sure jobs don't fall through the cracks. Manage Vendors
• Oversee plumbers, electricians, HVAC companies, appliance vendors, and other outside contractors, including pricing, quality, and performance. Quality & Cost Control
• Review repairs, estimates, repeat issues, and outsourced work to ensure we're making the right repair decisions and controlling costs. Projects & Escalations
• Take ownership of larger or complicated maintenance issues and provide direction when technicians or coordinators need support. Team Performance
• Track technician productivity, overtime, callbacks/do-overs, repeated issues, completion times, and other maintenance KPIs. Communication
• maintain a stonrg and healty communicatioin with operations and other departments regarding property conditions and urgent issues.

Qualifications:

Previous experience managing a residential/property maintenance team Strong general knowledge of HVAC, plumbing, electrical, appliances, pools, and general home repairs Strong leadership and problem-solving skills Comfortable using work-order/ticketing software and managing a high volume of maintenance requests Highly organized and able to prioritize urgent issues in a fast-paced environment Strong communication and accountability Property management, short-term rental, multifamily, or residential field-service experience is strongly preferred.

Pay:

$75,000.00

• $85,000.

00 per year

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person