Location:

\nWillis, TX 3599\n

Category:

\nStore Operations\n

Job ID:

JR02591785

\nwidget:\nFull time\n

Department:

\nBackEnd\nApply now\nBackEnd Dept Supervisor 12220 Interstate 45 North\nLocation\nWillis, TX 3599\nCategory\nStore Operations\nJob Id\n

JR02591785

\nJob Type\nFull time\nDepartment\nBackEnd\nKey Responsibilities\nTeam LeadershipAssigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department\nMay participate in interviews and provide input into selection decisions for new associates in assigned area\nConnects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary\nProvides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed\nEncourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities\nEmpowers others to make decisions while providing guidance when necessary\nProvides recognition for accomplishing goals and demonstrating effective behaviors\nFosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback\nIdentifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR\nOperational Excellence\nEmpowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales\nMonitors and drives team to achievement of key operational performance metrics\nIdentifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner\nResponds quickly and effectively to unexpected events (e.g. callouts/noshows, unscheduled deliveries) by reprioritizing tasks\nMonitors the use of store power equipment, ensuring that it operated safely at all times and addressing any violations with associates\nMaintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity\nConducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks\nContinuous Operational Improvement\nRecommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the same\nAnalyzes operational activities and determines ways to reduce the impact on the customer\nSelf Leadership\nSeeks performance feedback from others and pursues selfdevelopment opportunities\nProactively builds and maintains collaborative relationships with crossfunctional partners\nSets an example for others by adapting quickly and effectively to work challenges and organizational change\nResponsibilities Specific to the FrontEnd Department Supervisor\nOversees and drives efficiencies in frontend operational activities (e.g. check outs, returns, overrides, till audits, PUIS Desk or product staging for pickup in store, etc.)\nDrives excellent customer service by ensuring the frontend support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns\nEnsures that the appropriate headcount is allocated in each checkout and administrative area (e.g., Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier posts, PUIS Desk, Money Room)\nResearches shortages or overages, deposits cash in the bank, and handles register pulls and loans\nMonitors Customer Service desk activity, supporting when needed\nPerforms payroll closeout process\nIn addition to the above responsibilities, this individual is held accountable for other duties as assigned\nResponsibilities Specific to the BackEnd and Night Operations Department Supervisor\nOversees and drives efficiencies in backend operational activities (e.g., receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging, etc.)\nEnsures that backend operations do not impact the customer or the customer's ability to shop the store (e.g., the floor is clear, items are stocked)\nDrives completion of activities that ensure efficient disbursement of product from receiving to sales departments such that shelves and top stock are consistently replenished (e.g., receiving/unloading of freight, stocking)\nEnsures products are stocked and fronted according to planograms, moving top stock down when necessary, taking note of areas where merchandise is low, and keeps aisles clear and neat\nDrives the completion of activities that support an efficient and safe delivery process (e.g., pick and stage product for delivery)\nThe Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building\nIn addition to the above responsibilities, this individual is held accountable for other duties as assigned\nManageronDuty (MOD)\nProvides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency\nWalks the store, observing customer/associate interaction and providing inthemoment coaching\nEnsures associates are equipped and prepared to deliver quality sales and service\nEnsures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers, and driving sales\nShifts associates to areas of high customer traffic or department hotspots as needed\nManages associate response to call buttons\nValidates that aisles remain clean, safe and free of clutter\nHands off shift observations inperson to the next MOD\nFunnels nonMOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate nonMOD leaders\nEnsures items are picked for Parcel orders accurately and efficiently meeting customer promise and ship time standards (for Parcel stores only).\nEnsures proper preparation, packing and shipping of Parcel orders, by utilizing the correct materials in a timely manner (for Parcel stores only).\nRequired Qualifications\nHigh school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable\n3 Years experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)\nExperience providing direction or supervision to teams (with or without direct report responsibility)\nExperience supporting or participating in the process of training, mentoring and developing associates\nExperience working crossfunctionally\nAbility to obtain sales related licensure or registration as may be required by law\nPreferred Qualifications\nExperience supporting frontend or backend operations in a retail environment Experience in customer service role Experience in a leadership role with direct report responsibility Experience working in the home improvement retail sector Experience working in a fast paced, dynamic retail environment Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.) About Lowe's\nLowe's Companies, Inc. (

NYSE:

LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. 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