A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
The General Manager (GM) is responsible for the total performance of the convenience store in Fincastle, VA. This includes leading and developing store-level staff, overseeing all operational, financial, and compliance activities, and ensuring a clean, safe, and customer-first environment. The GM reports to the Regional Manager and plays a critical role in achieving profitability and brand excellence across the New Arrival network.
Key Responsibilities:
Leadership & Team Development Recruit, hire, train, and retain a high-performing team. Create weekly schedules and manage labor to meet sales and operational needs. Set clear expectations, provide coaching, and conduct regular performance evaluations. Foster a positive and accountable work culture that aligns with Tikova's values. Store Operations Ensure the store operates efficiently and in full compliance with company standards. Manage daily operations including cash handling, inventory control, maintenance, and food service (where applicable). Maintain a clean, organized, and safe environment for staff and customers. Ensure accurate ordering, receiving, stocking, and merchandising of products. Sales & Financial Performance Monitor and drive store performance to meet or exceed sales and margin goals. Analyze reports to identify trends and opportunities for improvement. Control shrink, reduce waste, and manage labor and expense budgets. Handle all deposits, reconciliations, and safe drops accurately and securely. Compliance & Risk Management Enforce all company policies, procedures, and local/state/federal regulations. Maintain compliance with tobacco, alcohol, fuel, food safety, and environmental requirements. Ensure all staff are trained in safety protocols and emergency response procedures. Immediately report safety incidents, employee issues, or vendor concerns to the appropriate parties. Community & Vendor Relations Act as the face of the store in the community and with vendors. Develop strong relationships with suppliers, local reps, and corporate support teams. Ensure all vendor deliveries are properly received and documented.
Qualifications:
High school diploma or GED required; Associate's or Bachelor's degree preferred. Minimum 3 years of retail management experience (convenience store/fuel retail preferred). Proven leadership, communication, and organizational skills. Experience with inventory, POS systems, and financial reporting. Reliable transportation and ability to work flexible hours including nights, weekends, and holidays. Strong problem-solving and decision-making abilities. Must be able to lift up to 40 lbs and stand for extended periods. About New Arrival - Tikova C-Stores New Arrival is the frontline retail brand of Tikova C-Stores LLC, managing high-volume fuel and convenience stores across multiple states. We pride ourselves on lean operations, reliable leadership, and creating an environment where teams thrive and customers return.
Pay:
$55,000.00 - $60,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Retirement plan Tuition reimbursement Vision insurance
Education:
High school or equivalent (Required)
Experience:
Store management: 3 years (Preferred) Retail management: 3 years (Preferred)
Language:
English (Required)
Location:
Fincastle, VA 24090 (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Ability to
