Primary Responsibilities:

Customer Service

Models coaches and holds team accountable for outstanding customer service.
Engage with both associates and customers to enhance interactions.
Conduct store walkthroughs for pricing/signing accuracy. Sales
Analyze sales and expense data to identify opportunities.
Communicate business objectives and performance to the team.
Strategically drive sales through store walkthroughs and leadership interactions.
Improve store consistency around key performance metrics
Participate in peer group discussions to address business trends. Team Development
Provide in-the-moment coaching for associates.
Maintain performance notes and take action on performance gaps
Enhance each leader's execution abilities and team development.
Utilize recognition and rewards to reinforce positive behaviors.
Motivate associates/teams to align with the company's strategy. Specialty Businesses
Lead Salon Manager/Beauty Manager/Supervisors and engage related teams.
Analyze sales and expenses to drive performance and improvements. Performance Standards
Support shrink and safety initiatives
Consistently meet established performance standards including sales service profit productivity and attendance

Core Competencies:

Prioritizes Customer - Focuses team efforts on meeting the needs of the external and internal (associate) customer including the need for work-life balance and well-being.
Takes Accountability - Holds team accountable for performance celebrates wins and empowers individuals to take responsibility for their work and pride in their accomplishments.
Produces Results - Motivates and challenges associates to work hard smart and outside of traditional hierarchies to attain a shared purpose.
Works Collaboratively-Creates a culture of inclusion and collaboration actively supporting teamwork and team spirit.
Work experience- Minimum of 5 years retail leadership experience
Education- bachelor's degree or equivalent work experience What you get: Eligible for bonus under the Management Incentive Plan. If eligible we offer a competitive benefits package including medical/dental/vision term life insurance paid vacation/holidays
and 401(k) with Company match. All associates are eligible for an associate discount on merchandise at all Catalyst Brands. For paid holidays associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
For paid vacation days as well as eligibility requirements for other benefits please visit www.

catalystbrandsbenefits.com.

ABOUT CATALYST BRANDS

Catalyst Brands ignites America's most beloved retail brands to make fashion accessible to all. Our portfolio features legendary department store JCPenney as well as iconic specialty retail brands Aéropostale Brooks Brothers Lucky Brand and Nautica. Established in 2025 when JCPenney and the former SPARC Group combined Catalyst Brands today operates 1800 retail stores shop-in-shops and eCommerce platforms throughout the U.S. and Canada. It also serves leading wholesale accounts in North America and beyond. For more information visit catalystbrands.com Pay Range USD $57,400.00 - USD $82,000.00 /Yr.

Qualifications:

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