Assistant Manager - Floral Shop Pollard's Florist - 3.7 Newport News, VA Job Details Full-time 3 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Employee discount Opportunities for advancement Retirement plan Qualifications Sales support Manufacturing management Team development Store management Floral design Retail management

Full Job Description Now Hiring:

Assistant Manager - Floral Shop As we continue to expand and invest in our teams, we're looking for a dynamic, driven, and creative Assistant Manager to lead one of our top-performing floral locations. At Family Flowers , America's largest family-owned florist with over 48 locations in 11 states, we believe in growing careers, celebrating creativity, and delivering unforgettable customer experiences. We're seeking someone with strong leadership skills, a passion for flowers and design, and the ability to manage a thriving retail business.

Your Role:

As the Assistant Manager, you'll be the heartbeat of the shop—helping to lead a talented team, managing daily operations, driving performance, and ensuring our customers and employees have the best experience possible.

What You'll Do:

Assist in supervising, coaching, and developing team members. Deliver and maintain exceptional customer service standards. Resolve customer concerns and complaints professionally and promptly. Build strong customer relationships that drive loyalty and repeat business. Support sales initiatives, promotional campaigns, and revenue growth opportunities. Monitor customer satisfaction and order accuracy. Assist in achieving store sales goals and profitability targets. Floral Production & Quality Control Partner with the Lead Designer to maintain floral quality and presentation standards. Support floral production teams to ensure efficient workflows and timely order fulfillment. Conduct quality control inspections on outgoing orders. Monitor production schedules and assist with workload planning during peak periods. Operations Management Assist in overseeing all daily store operations. Monitor workflow across sales, production, receiving, and delivery departments. Identify operational challenges and implement solutions to improve efficiency. Assist with holiday, event, and peak-season planning. Ensure store cleanliness, organization, and visual appeal. Maintain compliance with company policies, safety standards, and operational procedures. Inventory & Logistics Assist with inventory management, purchasing, and product control. Monitor inventory levels and support ordering of flowers, hard goods, and supplies. Ensure proper receiving procedures and product quality inspections. Support delivery operations and routing efficiency. Help reduce waste, shrinkage, and inventory loss. Maintain organized storage and work areas throughout the facility. Administrative Responsibilities Assist with employee scheduling, labor management, and payroll review. Support timekeeping accuracy and timecard management. Maintain operational reports, sales records, and inventory documentation. Assist with hiring activities, including candidate screening and interviews. Help track store performance metrics and business goals. Support compliance, safety, and company reporting initiatives. Physical Requirements Ability to work in retail, production, warehouse, and office environments. Ability to stand, walk, bend, and move throughout the workday. Ability to lift and carry up to 40 pounds. Ability to work in varying temperatures, including floral coolers. Ability to safely use floral tools and equipment. Ability to work flexible schedules, including weekends, holidays, and peak floral seasons such as Valentine's Day and Mother's Day.

What We're Looking For:

Proven leadership and management experience (floral or restaurant industry is a plus!) Excellent organizational and multitasking abilities Strong design eye and love for florals and aesthetics Commitment to providing outstanding customer service Ability to work independently and collaboratively in a fast-paced environment

What We Offer:

Competitive salary and benefits package A supportive, team-based culture that values creativity and innovation Opportunities for advancement within a growing company The chance to work with nature's most beautiful creations—every single day A welcoming environment that embraces diversity and inclusion If you're a natural leader who thrives in a creative, customer-focused environment and is ready to grow with a company that promotes from within, we'd love to hear from you! Family Flowers is proud to be an Equal Opportunity Employer.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Retirement plan Vision insurance

Experience:

Floral design: 3 years (Preferred) Retail management: 3 years (Preferred) Ability to

Commute:

Newport News, VA 23601 (Required)

Work Location:

In person