A Retail Service Manager manages service at a retail store, either an independent business or a store that is part of a large retail chain. Manages customer service staff and develops store service procedures. Supervises training for improved customer service. Responsible for resolving customer complaints.
HVAC Service Manager As You Wish Electric - 5.0 Renton, WA Job Details $100,000 - $149,000 a year 3 hours ago Benefits Paid holidays Health insurance Paid time off 401(k) matching Qualifications Team leadership Leading team collaboration initiatives Business operations Financial acumen General management Air conditioning
Full Job Description Description:
Lead. Grow. Build Something That Matters. As You Wish Electric, Plumbing, Heating and Air has served the Greater Seattle area for 20 years. As a trusted leader in residential home services, we're growing and looking for a hands-on HVAC Service Manager to take our HVAC service department to the next level. This role is central to our leadership team by partnering with the General Manager on strategy and sales, and supporting the Install Manager to drive strong execution in the field. This is a high-impact opportunity for a leader who delivers results, builds teams, and leads from the front. What You'll Be Doing This is not a sit-behind-the-desk role. You'll be leading from the front, both in the field and in the office. Lead & Develop a Strong Team Coach and mentor HVAC technicians through regular ride-alongs Set clear expectations and hold your team accountable Help recruit, hire, and develop top talent Collaborate with existing leadership to optimize processes, improve service efficiency, and scale performance Drive Growth & Performance Own department performance: revenue, margins, and efficiency Responsible for contributing to and executing a revenue plan in service performance, in alignment with an established management team Track and improve KPIs like average ticket, conversion rates, and productivity. Identify opportunities to grow the business and improve operations Drive service strategy focused on achieving and increasing high ticket averages Balance technical expertise with a sales-driven mindset to promote and sell services and solutions Maintain ownership of HVAC Service team budget, including forecasting, cost control, and profitability Stay Hands-On in the Field Work alongside HVAC Service Technicians to coach technical skills and customer interactions Ensure quality work and strong customer experience Be a resource your team can rely on Run a Tight Operation Manage labor, expenses, and overall department profitability Partner with dispatch to optimize scheduling and efficiency Oversee payroll, job data, and administrative functions Deliver Great Customer Experience Support HVAC Service Technicians in providing top-tier service Handle escalated customer issues with professionalism and care
What We Offer:
Competitive Pay & Bonuses:
Total compensation package from $120,000.00 - $149,000.00
Perks:
Company vehicle for work use + allocated gas amount. PTO + 6 paid holidays Weekly pay; Every Friday is payday!
Comprehensive Benefits Package :
Health insurance with 75% employer-paid premium for employees, 50% for dependents. 401(k) matching On-going training
Requirements:
Your Background Experience within the HVAC trade (field or leadership) Proven experience leading teams and improving performance Strong understanding of service operations Experience with sales in a service environment High business acumen Ready to Lead From the Front? If you're the type of leader who takes ownership, develops people, and drives results, we want to talk to you! Apply today and help us build the future of our service team.
