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Thomas Hammer Coffee Roasters

Hammer Coffee Assistant Manager

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What they do

An Assistant Retail Store Manager provides support to the Manager of a retail store, either an independent business or a store that is part of a large retail chain. May have primary responsibility for hiring and training retail sales staff. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.

$47,422 / year median in Washington

-5% projected decline

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Job Description

Join the grand opening team at Thomas Hammer Coffee Roasters! Do you LOVE coffee? WE DO! Thomas Hammer Coffee Roasters is thrilled to be opening our newest coffee shop and drive-thru in Ritzville, WA and we're looking for enthusiastic people to help us build an incredible team from the very beginning. Established in 1993 and known for our vibrant, positive culture and community engagement, Thomas Hammer Coffee Roasters aims to be the leader in specialty coffee in the Inland Northwest. That's why - since we opened our first shop at the Northtown Mall in 1993 (it's still there!) - we roast all of the coffee served in our cafes. We believe in great coffee and great service, and this this year were voted Inlander's Best Coffee Roaster for the 15th time! If you have proven leadership skills, can create a delightful & tasty beverage, and truly enjoy making people smile, then this is the right place for you! The Assistant Store Manage r position at Thomas Hammer Coffee Roasters is responsible for supporting the manager in leading a group of dedicated Baristas who are focused on making the customer happy with a beverage that is superior in taste, quality and value. The Assistant Manage r is also responsible for managing daily operations and financial results, in the manager's absence. A successful Assistant Manager will spend most of their time on the floor to connect with staff, customers, and coach in the moment and identify ways to drive results. Assistant Manager Essential Job Duties & Responsibilities Projecting a positive attitude and high energy to daily interactions Maintain Thomas Hammer culture by keeping an entrepreneurial spirit and ensuring the store environment remains productive, supportive, and growth orientated Administrative duties: daily banking, reporting, ordering, meeting budget requirements, etc. Driving new and return customer traffic Ensuring customer service levels or consistent and exceptional Expert preparation of hot and cold drinks to company standard Quality Control (testing coffee product to endure standards are met) Ensuring store is clean, stocked, staffed, and ready for anything Ensuring operational and service excellence, efficiency, consistency, accuracy and brand standards are met Ensuring store is compliant with company, local, regional, and national regulations, including food safety, workplace, safety, labor, and other standards Identifying and addressing concerns as they arise Customer service & complaint resolution
Assistant Manager Requirements:
1 year of Specialty Coffee experience (required) 6 months of management/supervisory experience (required) Leadership, problem-solving, and decision-making skills Excellent time management and organizational skills WA Food Handler card (within 7 days of hire) Willingness to do the right thing Available mornings, afternoons and evenings, including weekends up to 40 hours per week.
Compensation:
$18-19/hour +tips Health & Vision Insurance
PTO 401K
Employee discount Work Environment & Physical Demands The employee often works inside lobby and/or drive thru. The noise level in the work environment can range from moderate to loud. Temperature can fluctuate from warm to cool. Some minor travel may be required to other regional locations to assist with staffing needs or to accommodate group meetings. While performing the duties of this job, the employee is regularly required to speak and hear to exchange information. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb and balance; bend at the waist, stoop, kneel, and crouch; taste and smell; and perform work which involves occasionally lifting, pushing and or pulling of objects which may approximate 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. Disclaimer & Acknowledgement This job description is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed or may perform related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Job Type:
Full-time Benefits:
Employee discount Health insurance Paid sick time Paid time off Paid training Referral program Vision insurance
Pay:
$18.00 - $19.00 per hour
Benefits:
401(k) Employee discount Health insurance Paid time off Paid training Vision insurance
Work Location:
In person