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GA
Great American Cookies
Shift Leader
Career Insights for Retail Store Shift Supervisor
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Based on West Virginia data
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What they do
A Retail Store Shift Supervisor supervises staff at a retail store during a particular work shift. Works at an independent retail business or a store that is part of a large retail chain. Monitors store operations and conditions. Assists as needed with sales and customers and with stocking store merchandise. May be responsible for counting and depositing cash from store registers.
$37,175 / year median in West Virginia
-23% projected decline
Job Description
Position Purpose At Great American Cookie, the Shift Leader is an integral part of the day-to-day operations of their shift. The associate is tasked with leading the staff as well as creating a positive experience for every guest that will keep them coming back time and time again. The shift leader works under the supervision of the Store Manager and Assistant Manager to ensure the daily shift is running smoothly in accordance with the company's needs. Dimensions This position reports to the Store Manager in a particular operating location and is responsible for ensuring all products are prepared and restocked as needed based on the demand of the business. Additionally, they are responsible for maximizing sales growth on their shift by delivering exceptional customer service consistent with the culture of The Cookie Place, Inc. Primary Accountabilities In addition to following The Cookie Place, Inc.'s policies and procedures, principle accountabilities are, but are not limited to: Shift Management Oversee all aspects of daily operations including opening and closing the store. Serve guests and create an exciting experience. Operate a register and ensure accountability of money. Decorate cookies and cakes with a wide variety of templates. Ensure cleanliness of the store and all preparation areas. Adhere to all Great American Cookie standards. Responsible for meeting store operations and customer service objectives based on The Cookie Place, Inc. standards. Oversee all cash handling procedures in the store including making deposits. Prepare ingredients for baking and decorating. Operate an oven and bake ingredients within standard constraints. Ensures that all Company policies and procedures are followed.