Group Sales Admin.

Primary Role and Requirements:

Assist the Group Sales---Director of Sales and Conference Services team with daily administrative duties and client communication.

Group Sales Support Responsibilities:

Act as lead catcher for all group inquiries and assign these to the correct Sales Manager Enter inquiries and booking leads into Delphi, capturing all event and room block details Complete RFPs in Cvent, LA Tourism, and additional booking platforms Merge contracts and addendums, ensuring the room block and rates as well as all event space timing, location and pricing are accurate Keep information in Delphi up to date to reflect changes and for proper forecasting Answer client phone calls and inquiry emails in a professional manner Generate reports including weekly GRC Reports, Booking Pace, Quarterly Breakdown Enter reservations in Opera including traces, comments, cancellation policy, etc. Coordinate billing and deposits for reservations and groups with Accounting department Finalize expense reports for Sales Managers Maintain files for VIP guests, producing a VIP resume and handling any special requests Conduct competitive set calls as needed Process requisitions and amenities Proficiency with Microsoft Word, Excel, and Outlook Experience with and understanding of Opera and Delphi Able to work in a fast-paced environment, meeting deadlines and completing tasks as requested

Conference Services Support Responsibilities:

Process group turnover once group contracts are signed and deposit received Assist with group resumes, amenities, and BEO s Cross support all assistants in Sales & Catering when needed Assist in communicating key group details with other departments to ensure the success of group room blocks and events