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Sales Assistant
Job
Robert Half
Atlanta, GA (In Person)
Full-Time
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Job Description
Description We are looking for a detail-oriented Sales Assistant to support customer return activity and provide dependable service for product-related inquiries in Atlanta, Georgia. This is a Contract position suited for someone who can balance customer communication, order support, and administrative accuracy in a fast-paced sales environment. The ideal candidate will help ensure returns, exchanges, and warranty matters are handled efficiently while maintaining strong coordination with internal teams and external partners.
Responsibilities:
- Manage return, exchange, and warranty requests with a high level of accuracy and within expected service timelines.
- Review authorization details and supporting documents for returned merchandise, then update order information in company records.
- Provide clear status updates to customers, dealers, and internal departments regarding return progress, policies, and expected resolution dates.
- Partner with warehouse, shipping, and inventory teams to monitor the movement and receipt of returned motorcycle parts, accessories, and related items.
- Support the sales function by assisting with order-related questions, customer account maintenance, and follow-up tied to return cases.
- Maintain organized documentation for credits, replacements, returned goods, and other related transactions.
- Investigate mismatched or incomplete return items and elevate concerns when exceptions require additional review.
- Contribute to reporting efforts by tracking return volume, recurring issues, and customer feedback to support process improvement.
- Follow established company guidelines, service expectations, and return procedures in all daily activities. Requirements
- Experience supporting sales operations, customer service, or return processing in a fast-paced business environment.
- Working knowledge of inside sales, direct sales, and general sales support practices.
- Ability to manage inbound and outbound communication professionally with customers and business partners.
- Strong attention to detail when reviewing documentation, updating records, and handling transaction-related information.
- Comfortable coordinating with cross-functional teams such as shipping, warehouse, inventory, and sales.
- Proficiency with order tracking systems, customer account updates, and basic reporting tasks.
- Solid problem-solving skills with the ability to identify discrepancies and escalate issues appropriately.