Responsibilities:

Respond to incoming customer inquiries by email and provide timely, helpful support related to products, pricing, and order status.
Prepare accurate quotes based on customer needs and communicate pricing details clearly to help drive sales activity.
Enter customer orders into the company system with close attention to accuracy, completeness, and turnaround time.
Monitor open orders and follow up as needed to confirm receipt, address questions, and keep customers informed throughout the process.
Work closely with internal team members to help maintain efficient day-to-day sales support and customer service operations.
Use Outlook and Excel to manage communication, track information, and support routine administrative sales tasks.
Assist with handling customer requests related to hydraulic products, applying prior product knowledge when available.
Navigate business software such as Epicor/Prophet 21 to support quoting, order management, and customer account activity.

Requirements Requirements:

Previous experience in inside sales, sales support, customer service, or a similar office-based role.
Strong ability to communicate clearly and professionally with customers over the phone and through email.
Experience preparing quotes, processing orders, and maintaining accurate sales records.
Proficiency with Microsoft Outlook and Excel for daily business use.
Comfort learning and using ERP or order management systems; experience with Epicor or Prophet 21 is an advantage.
Strong technical aptitude and the ability to adapt quickly to office systems and workflows.
High level of organization, attention to detail, and follow-through when managing multiple customer requests.
Exposure to hydraulic products or industrial distribution environments is preferred but not required.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. 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