Store Support & Technology Coordinator Paul's Fruit Market - 3.7 Louisville, KY Job Details Full-time $18 - $24 an hour 23 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Retirement plan Qualifications Microsoft Word Adobe Photoshop Computer operation Teamwork Microsoft Excel Maintaining an organized workspace Microsoft Outlook Multitasking Customer service Computer literacy Spreadsheets Canva Microsoft Teams Warehouse experience Technical Proficiency Video conferencing systems operation Full Job Description Paul's Fruit Market is a locally owned, family-run company that has been serving the Louisville community for generations. We are known for fresh produce, quality meats, deli items, gourmet foods, gift baskets, seasonal items, and strong customer service. We operate multiple retail store locations along with a warehouse and production support team. Our business moves fast, especially during holidays and busy seasons, so we rely on team members who are dependable, positive, flexible, and willing to jump in where needed. At Paul's, we are a small company with a big personality. We value hard work, teamwork, great customer service, and people who take pride in helping the stores and customers succeed. This is a great place for someone who wants to learn, grow, and be part of a local company where their work truly matters. Position Summary We are looking for a sharp, outgoing, tech-savvy Retail Operations & Technology Support Coordinator to join our team. This role supports our stores, warehouse, office, customer orders, signage, pricing, supplies, technology tools, and seasonal projects. The right person will be organized, friendly, dependable, and able to juggle multiple tasks in a fast-paced environment. This is not a basic office job. We need a true self-starter — someone who sees what needs to be done, jumps in, follows through, and is not afraid to learn something new, figure out a system, or help create a better process. The ideal candidate has exceptional customer service skills, a positive and outgoing personality, strong technology skills, and the desire to grow with the company. Key ResponsibilitiesCustomer & Order Support Take and process phone and email orders accurately and professionally Provide excellent customer service with a friendly and helpful attitude Answer questions, follow up on orders, and help resolve customer concerns Communicate clearly with customers, stores, warehouse staff, managers, and office team members Support seasonal order volume and special projects as needed Office & Store Support Monitor and respond to internal communications through Microsoft Teams and email Print and prepare labels, signage, order forms, and store materials Update produce pricing and assist with pricing accuracy Prepare, organize, and distribute supplies for store locations Assist with daily, weekly, monthly, and seasonal task cycles Help keep paperwork, orders, files, and support materials organized Technology & Creative Support Use Microsoft 365 tools including Outlook, Teams, Word, Excel, OneDrive, and SharePoint Assist with basic design projects, signage, flyers, and customer-facing materials Use Photoshop, Canva, or similar design tools when needed Learn and use multiple internal systems with accuracy and confidence Help identify ways to improve systems, processes, communication, and organization Operations Support Assist with inventory-related tasks and seasonal initiatives Support warehouse and retail operations as needed Help create or improve processes when something is not working efficiently Take ownership of assigned projects from start to finish Jump in where needed during busy seasons, special projects, or urgent store requests Ideal Candidate The ideal candidate is: A strong self-starter who does not need to be micromanaged Friendly, outgoing, and comfortable talking with customers and coworkers A natural multitasker who can stay calm and organized under pressure Tech-savvy and confident learning new systems Comfortable figuring out new tasks, systems, and projects Not afraid to ask smart questions, try new things, and create better processes Detail-oriented and accurate with orders, pricing, communication, and follow-up Positive, dependable, and willing to jump in wherever needed Creative, resourceful, and solution-focused Interested in advancement and taking on more responsibility over time Required Qualifications Exceptional customer service skills Strong written and verbal communication skills High attention to detail and accuracy Strong computer skills Experience using Microsoft 365, including Outlook, Teams, Word, and Excel Ability to multitask in a busy office, warehouse, and retail support environment Ability to work independently and as part of a team Dependable attendance and ability to work Monday - Friday, 8:00 AM - 5:00 PM Preferred Qualifications Experience in retail, customer service, office support, warehouse support, or order processing Experience with Photoshop, Canva, or other design tools Experience creating signs, flyers, labels, or marketing materials Familiarity with inventory systems, pricing systems, POS systems, or order processing systems Strong Microsoft 365 experience, including Excel, OneDrive, SharePoint, and Teams Interest in growing into a leadership, operations, customer service, or creative support role Work Environment This position works in a busy, hands-on office, warehouse, and retail support setting. The role includes a mix of computer work, customer communication, order support, printing materials, organizing supplies, assisting stores, and helping with seasonal projects. This position may require standing, walking, and light lifting as needed. Why Join Us? This is a great opportunity for someone who wants more than just a basic office job. We are looking for someone who wants to learn, grow, be part of a team, and make a real impact every day. If you are organized, energetic, great with people, strong with technology, and ready to grow with a local company, we would love to meet you.

Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance Application Question(s): Are you available to work full-time, Monday through Friday, 8:00 AM - 5:00 PM? Do you have experience using Microsoft Outlook, Teams, Word, and Excel? How would you rate your Microsoft Excel skills? Do you have experience with Photoshop, Canva, or another design program? Are you comfortable speaking with customers and coworkers in person, by phone, by email, and through Microsoft Teams?

Work Location:

In person