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SP
Southern Premier Auto
Sales & CRM Support Assistant
Entry-Level JobVerifiedNo experience needed
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Based on Mississippi data
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What they do
A Sales Support Assistant provides administrative support for a sales department, handles customer inquiries and orders, and assists with customer sales and service. Manages recordkeeping and responds to information requests from sales or account managers.
$57,606 / year median in Mississippi
+3% projected growth
Job Description
Job Overview Southern Premier Auto is seeking a highly organized, detail-oriented Sales & CRM support assistant to work directly with our Sales/ F&I Manager. This person will play a critical role in managing the flow of customer leads, ensuring our CRM (NEO) is accurate and up-to-date, and supporting the sales team by handling follow-up communication and document collection. The right candidate will free up our sales staff to focus on selling by taking ownership of data entry, CRM management, and customer communicaton tasks. Responsibilities CRM & Data Entry and Customer Communication Understand the flow of incoming eads and help organize essential tasks within NEO. Maintain clean and updated records by managing tags, status changes, and notes. Track lead progression from application to documentation to approval to sale. Organize daily reports and data spreasheets related to leads for sales and management. Send follow-up texts, emails, and calls to gather required documents. Confirm appointments with customers and reschedule as needed. Respond to customer questions regarding document status or next steps. Assist management in prepaing deal jackets and printing contracts. Review incoming applications to identify missing information and request it from customers. Organize and file documentation to keep deals moving efficiently. Work closely with management to prioritize daily lead flow and task assignments. Provide back-up support in adminsitrative tasks as needed. Act as the "traffice controller" in NEO to make sure no lead is left unattended.