Design Center Coordinator Position Summary The Design Center Coordinator is the first impression of Parrot Bay Pools and serves as the welcoming face of our Design Center. This individual is responsible for creating an exceptional customer experience by greeting visitors, assisting clients with pool information, supporting the sales team, maintaining an organized and inviting showroom, and ensuring the Design Center operates efficiently each day. The ideal candidate is friendly, highly organized, self-motivated, and enjoys helping homeowners begin the exciting journey of creating their dream backyard. Primary Responsibilities Customer Experience Welcome every client, vendor, and visitor with professionalism and enthusiasm. Assist walk-in customers by answering general questions about fiberglass pools, above-ground pools, financing, and the pool buying process. Qualify walk-in prospects and connect them with the appropriate sales consultant. Schedule appointments for the sales team. Ensure every visitor receives an outstanding first impression of Parrot Bay Pools. Design Center Operations Open the Design Center each morning and prepare it for customers. Close and secure the Design Center each evening. Keep the showroom clean, organized, and professionally presented at all times. Ensure brochures, catalogs, samples, and sales materials are fully stocked and displayed. Maintain product displays, material samples, and seasonal décor. Monitor inventory of office supplies and marketing materials. Sales Support Sell above-ground pool and hot tub packages and accessories. Prepare basic proposals and quotes for above-ground pools and hot tubs. Follow up with walk-in prospects and showroom visitors. Assist with financing and permits when applicable. Support pool consultants with administrative tasks throughout the sales process. Enter and maintain accurate customer information in the CRM. Help coordinate appointments, consultations, and Design Center events. Administrative Responsibilities Answer incoming phone calls and direct inquiries appropriately. Respond to general customer emails and website inquiries. Organize customer files and documentation. Assist with permit paperwork and administrative processing when needed. Process incoming mail and deliveries. Maintain calendars and meeting schedules. Prepare reports and assist management with various administrative projects. Marketing & Showroom Support Help prepare the Design Center for customer appreciation events and seminars. Ensure promotional materials are current and displayed properly. Assist with social media content by photographing showroom displays, products, and customer visits. Maintain an attractive showroom environment that reflects the Parrot Bay Pools brand. Qualifications Required Excellent customer service skills Strong verbal and written communication Professional appearance and positive attitude Highly organized with strong attention to detail Ability to multitask in a fast-paced environment Basic computer proficiency (Microsoft Office, Google Workspace, CRM systems) Ability to work independently and as part of a team Preferred Previous experience in retail sales, hospitality, home improvement, or construction Experience with CRM software Knowledge of pools, landscaping, or outdoor living products Experience with financing and permitting paperwork or customer service Key Performance Indicators (KPIs) Customer Service Greet every customer within 30 seconds of entering the Design Center. Maintain an average customer satisfaction rating of 4.8 stars or higher. Respond to phone calls and online inquiries within one business hour whenever possible. Sales Support Schedule a minimum of 25 qualified sales appointments per month from walk-in traffic and phone inquiries. Achieve above-ground pool and hot tub sales goals established by management. Follow up with all showroom visitors within 24 hours. Design Center Standards Maintain showroom presentation at "client-ready" standards at all times. Keep sales materials stocked with no shortages. Complete opening and closing checklists daily. Administrative Excellence Maintain accurate CRM records with less than 2% data errors. Process assigned administrative tasks within established deadlines. Maintain organized customer files and documentation. Core Competencies Customer First Mindset Professional Communication Organization Attention to Detail Initiative Sales Confidence Teamwork Problem Solving Time Management Positive Attitude Why Join Parrot Bay Pools? At Parrot Bay Pools, we don't just build swimming pools, we create beautiful outdoor spaces where families make lifelong memories. Our Design Center is the heart of that experience, helping homeowners envision and create their dream backyard. As a Design Center Coordinator, you'll play a vital role in delivering exceptional customer service while supporting one of the region's premium pool and outdoor living companies. You'll work alongside a passionate team committed to quality craftsmanship, innovation, and providing an outstanding customer experience from the first visit through project completion. This position also provides a natural growth path into roles such as Pool Sales Consultant , Backyard Designer , Project Coordinator , or Design Center Manager , making it an excellent opportunity for someone looking to build a long-term career with Parrot Bay Pools.

Pay:

$45,221.51 - $54,460.32 per year

Work Location:

In person