Phone Calls:

Reach out to servants regarding: Missing or incomplete background checks Expired certifications or Life Track requirements Event confirmation and scheduling Following up on unanswered emails General servant inquiries and questions

Email Communication:

Send introductory emails to new servants Follow up on pending applications Relay policy updates and serving reminders Coordinate schedule changes with servants and ministry leaders 3. Technical Assistance for Servants Assist servants with logging into the Ministry Platform portal Guide users through the sign-up process for events Troubleshoot common login issues (duplicates, creating an account, helpdesk forms.) Help servants navigate their servant profiles and update contact information Assist with submitting background check requests and tracking status Escalate unresolved technical issues to the Ministry Support Coordinator Respond to questions about serving requirements and next steps 4. Serving Requirements Support Help new servants understand Life Track completion requirements Track individual servant progress toward meeting all serving requirements Follow up with servants who have incomplete applications Connect servants with the appropriate ministry leaders for interviews Maintain tracking notes on servant progress and communicate status updates to the Coordinator 5. General Administrative Support Assist with quarterly roster update requests to ministry leaders Help maintain organized records and filing (digital and physical) Cover basic Coordinator duties during PTO or high-volume periods Qualifications High School Diploma or equivalent Strong verbal communication skills

comfortable making and receiving phone calls Patient and friendly demeanor
ability to guide volunteers through technical steps Comfort with technology and willingness to learn the Ministry Platform system Organizational skills with attention to detail Ability to multitask and prioritize in a busy environment Team player with initiative Servant-hearted
genuinely enjoys helping others Strong conflict resolution skills Flexible schedule (holiday availably expected) Requires physical capabilities including lifting 30-60lbs, standing and walking for long periods Must call Calvary Church their home church and attend one in-person weekend shift per weekend.

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