About DermaplanePro DermaplanePro is a leader in professional dermaplaning education, certification programs, and professional skincare products for licensed estheticians across the United States and internationally. Founded in 2009 by renowned educator Rikki Kusy , DermaplanePro was created to meet a critical need in the industry for comprehensive dermaplaning education and certification. Our mission is to empower skincare professionals through high-quality education, professional-grade products and supplies, and ongoing support. We are a growing company that values teamwork, communication, initiative, and continuous improvement. Position Overview DermaplanePro is seeking a full-time Customer Support & Sales Administrative Coordinator to join our team in Reno, Nevada. This role will split time between customer support and administrative support for our Sales team . The ideal candidate is organized, personable, detail-oriented, and comfortable balancing customer-facing responsibilities with behind-the-scenes administrative tasks. This is an in-person, 40-hour-per-week position and a great opportunity for someone who enjoys variety, problem-solving, and working collaboratively across multiple departments. Customer Support Responsibilities Respond to customer questions via email, phone, and other support channels Assist customers with orders, account questions, product information, and general troubleshooting Research and resolve order or shipping-related issues Review and verify customer accounts and professional licensing documentation Escalate more complex customer issues to the appropriate team member Maintain a professional, helpful, and customer-focused approach in all communications Sales Team Support Assist with new customer account reviews and approvals that have expedited turn-around times Support the Sales team with customer account updates and administrative requests Assist with creating and sending customer invoices and payment links when requested Help research and resolve customer order or account-related questions on behalf of the Sales team Maintain accurate customer and account information across company systems Assist with data entry, reporting, and other sales-related administrative tasks Coordinate with other departments to help resolve customer needs and keep requests moving Provide general day-to-day administrative support to the Sales team as needed General Administrative Support Contact software and platform support teams to troubleshoot issues Assist with light warehouse preparation when needed Maintain accurate records and documentation Assist with special projects and provide administrative support across departments as needed Required Skills Strong written and verbal communication skills Excellent customer service and interpersonal skills High attention to detail and accuracy Strong organizational and time-management skills Ability to prioritize and shift between different types of tasks throughout the day Ability to work independently, take initiative, and problem-solve Comfortable learning and working across multiple software platforms Professional, calm, and patient communication style Positive, collaborative, team-oriented attitude Preferred Experience Experience with Shopify, Slack, Canva, CRM systems, customer support/help desk platforms, or similar business software is a plus, but not required. Professional Development & Company Culture Team members are encouraged to participate in company activities and professional development opportunities offered by DermaplanePro. We value internal growth and provide opportunities for employees to expand their skills and responsibilities as they grow with the company. Requirements Ability to commute to Reno, NV 89521 Ability to work in person, 40 hours per week High school diploma or equivalent

Location:

Reno, NV 89521 (In Person)

Job Type:

Full Time Pay:

$20.00 per hour

Schedule:

Monday-Friday Job Type:

Full-time Pay:

$20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Reno, NV 89521 (Required) Ability to

Relocate:

Reno, NV 89521: Relocate before starting work (Required)

Work Location:

In person