Sales Assistant

We are looking for a Sales Assistant to support customer accounts and order activity for the packaging side of our business in Cleveland, Ohio. This position works closely with a small sales support team and assigned sales representatives to keep orders moving smoothly, respond to customer needs, and maintain strong business relationships. The role is highly product- and account-focused, making it a strong fit for someone who enjoys coordinating details, solving issues, and delivering responsive service.

Responsibilities:

• Manage product orders from entry through completion, reviewing details carefully to ensure accuracy before processing.
• Monitor open orders and backlog activity, provide status updates, and help prevent supply interruptions for customers within an assigned territory.
• Serve as a primary point of contact for customer questions, concerns, and service-related issues, escalating matters when additional support is needed.
• Build and maintain strong working relationships with customers and partnered sales representatives through consistent, proactive communication.
• Keep customer account information and interaction records organized and up to date to support accurate follow-up and service continuity.
• Coordinate with internal teams such as sales and purchasing to confirm requirements, resolve order challenges, and support timely fulfillment.
• Track customer demand information and forecasts to help align product availability with account needs.
• Support resolution of order discrepancies, complaints, and product-related concerns with a careful and solution-oriented approach.