Sales Assistant

Sales Assistant Robert Half - 3.9 Cleveland, OH Job Details $50,000 - $60,000 a year 19 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Record keeping Managing customer accounts Customer communication Sales support Customer relationship building Mid-level Client relationship development Inside sales Demand forecasting Cross-functional collaboration Order entry Escalation handling Backlog management Communication skills Stakeholder relationship building Cross-functional communication Full Job Description We are looking for a Sales Assistant to support customer accounts and order activity for the packaging side of our business in Cleveland, Ohio. This position works closely with a small sales support team and assigned sales representatives to keep orders moving smoothly, respond to customer needs, and maintain strong business relationships. The role is highly product- and account-focused, making it a strong fit for someone who enjoys coordinating details, solving issues, and delivering responsive service.

Responsibilities:

Manage product orders from entry through completion, reviewing details carefully to ensure accuracy before processing. Monitor open orders and backlog activity, provide status updates, and help prevent supply interruptions for customers within an assigned territory. Serve as a primary point of contact for customer questions, concerns, and service-related issues, escalating matters when additional support is needed. Build and maintain strong working relationships with customers and partnered sales representatives through consistent, proactive communication. Keep customer account information and interaction records organized and up to date to support accurate follow-up and service continuity. Coordinate with internal teams such as sales and purchasing to confirm requirements, resolve order challenges, and support timely fulfillment. Track customer demand information and forecasts to help align product availability with account needs. Support resolution of order discrepancies, complaints, and product-related concerns with a careful and solution-oriented approach. Previous experience in sales support, customer service, inside sales, or account coordination roles. Background in packaging products or a related product-based industry is strongly preferred. Ability to manage orders, follow up on status updates, and handle customer concerns with accuracy and professionalism. Strong relationship-building skills with the ability to support assigned accounts and sales territories effectively. Comfortable working cross-functionally with sales, purchasing, and customer-facing teams. Solid organizational skills and attention to detail when maintaining account records and processing transactions. Clear written and verbal communication skills for both internal collaboration and customer interaction. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .