Sales Support Manager - Wholesale Division ( Footwear)

Sales Support Manager - Wholesale Division ( Footwear) BBC International

LLC - 3.0

Boca Raton, FL Job Details Full-time 7 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Referral program Qualifications Sales support Microsoft Excel Sales Customer service ERP systems Performance management Team development Bachelor's degree Team management Organizational skills Business Administration CRM system proficiency Cross-functional collaboration Cross-functional communication Staff development Full Job Description Are you a detailed and extremely organized person that is looking for a fast-paced and multi-faceted environment that allows you to stretch your skills and display critical thinking leadership, and management in your everyday work life? If that sounds like you, APPLY TODAY and evolve your career with BBC International! BBC International LLC is an established leader in the footwear industry specializing in sourcing, design, and technology for branded, licensed, and in-house owned brands of footwear. We are currently seeking a Sales Support Manager for the Wholesale Division. The Sales Support Manager will oversee all sales support related functions for a portfolio of brands. This role will report directly to the Sr. Director of Operations. Responsibilities and duties include but not limited to: Manage, along with an assigned team, a book of business for multiple brands to ensure timely production ordering, overseas manufacturing, shipping, packaging and delivery via your general oversight and in conjunction with multiple other departments. Manage escalated customer issues to completion, working both internally and with overseas partners to secure solutions, noting varying requirements per brand, per customer type and reflective of customer-specific and/or financial requirements. Maintain best in class communication with assigned sales manager partners. Provide direction, feedback, and immediate answers to overseas partners across various assigned brands with clear and concise decision-making. Manage daily report notifications reflective of current and new orders to ensure your assigned team accurately processes these orders through an ERP system (or) via manual orders. Cross-reference various incoming data points; always ensuring alignment between all systems and reflective of pre-approved brand and/or customer parameters. Ensure that all seasonal and off-season customer orders are communicated between procurement, overseas partners, sales partners, and sales support teams: examples include direct ship, special labeling, upcharges for minimum quantity issues, etc. Proactively monitor customer terms and credit requirements to ensure future orders are released without delay. Oversee customer key account order book for newly approved discounts and markdowns reflective of specific approvals from finance and/or buying teams ; resolve and report any pricing discrepancies prior to order processing and inventory distribution. On-board new wholesale and drop ship customers, including reviewing vendor agreements, completing vendor forms, coordinating EDI integration. Ensure systems reflect accuracy re assigned sales partners, special packaging requirements, and various other brand and customer specific requirements annually and as needed. Ensure the specific QC process is in place for factory orders ensuring accurate shipment locations, lead times, order type, customer bill-to, final destinations, etc. Oversee the development and revision of packaging guides seasonally or as new licensor or vendor manuals are issued. Provide sales partners various strategic sales reports necessary to help secure orders, improve orders, and increase future orders. Coordinate with logistics and warehouses for expedited shipments to ensure distribution of shipments prior to agreed upon delivery dates. Develop, improve, and document procedures to ensure for continuity and uniformity of department processes Manage and validate return authorizations for assigned customers per SOP's and in conjunction with your staff and other departments. Lead weekly overbook, past cancel and open order reports and direct staff to proceed according to agreed upon resolutions. Review, respond to, and resolve chargebacks / expense offsets as needed and put processes in place to prevent reoccurrence. Update sales support tasks on production calendars as completed. Identify issues that will affect other departments and include those teams as needed. Interview, hire & develop sales support coordinators. Frequently review the evolving needs of the business and align team members' time as needed. Ensure sales support coordinators are equipped with the proper training, tools & support needed to succeed in their roles.

Required skills and qualifications:

Bachelor's degree in business, or related field preferred. 3+ years of experience in sales support, customer service, account management, or sales operations within the footwear, apparel, or wholesale industry. Experience in people management or leading a small team preferred. Proven ability to manage and develop a small team, including distribution of workload, coaching, performance and feedback. Strong understanding of wholesale sales processes, order management, inventory flow, and retailer relationships. Experience supporting national accounts, independent retailers, sporting goods accounts, or department store channels. Experience with ERP and CRM systems such as Blue Cherry or similar wholesale platforms. Intermediate Microsoft Excel skills. Strong organizational skills with the ability to manage multiple deadlines in a fast-paced seasonal business environment. Excellent communication and follow-up skills with internal teams. Ability to work cross-functionally with sales, customer service, logistics, operations, and finance teams. Knowledge of footwear product cycles, seasonal launches, and wholesale calendars preferred. Strong analytical and problem-solving abilities with keen attention to detail.

Location & Company Benefits:

Must maintain a regular work schedule, Monday-Friday, 8:30 a.m.-5:00 p.m. This hybrid role requires working onsite in the Boca office on Monday and Tuesday. Mid-year 2026, onsite days will shift to Monday and Tuesday at the Plantation office. Medical, Dental, Vision, Life and Short-Term Disability (100% Employer covered) 401K and company match Voluntary Benefits Flexible Spending Accounts Paid Time Off - Vacation, sick and personal time 10+

Paid Holidays Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): What is your desired salary range ?

Experience:

Customer service: 2 years (Required)

Management:

3 years (Preferred) Ability to

Commute:

Boca Raton, FL 33432 (Required)

Work Location:

Hybrid remote in Boca Raton, FL 33432