Support Specialist at Insight Global Support Specialist at Insight Global in Miami, Florida Posted in 1 day ago.

Type:

full-time This role will support the implementation of the One Ocean platform across more than 90 ships within the fleet, acting as the first line of support for implementation and user-related issues. On a day-to-day basis, they will troubleshoot problems related to system configuration, functionality, and user adoption, working closely with shipboard and shoreside stakeholders to identify root causes. The specialist will be responsible for documenting findings, analyzing trends, and presenting detailed issue summaries and recommended solutions to the development team for resolution. They will also assist with testing, user support, training efforts, and tracking issues through completion to ensure a successful rollout and ongoing adoption of the platform.