Technical Communicator

Join Our Team at West Side Tractor Sales!

Position:

Technical Communicator Department:

Product Support Reports To:

VP, Product Support Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service. Ready to take your heavy equipment expertise to the next level? West Side Tractor Sales is seeking a skilled Technical Communicator to serve as the technical liaison between dealership teams, customers, and John Deere engineering support. This role is perfect for someone who enjoys advanced diagnostics, problem-solving, training, and supporting equipment performance across earthmoving, mining, power systems, and compact construction equipment. Why West Side Tractor Sales?

Competitive Pay:

Earn $60,000 - $80,000 (depending on your experience). Compensation will be based on heavy equipment and dealership experience.

Comprehensive Benefits Package:

Access to a full range of benefits that support your health, well-being, and future. ( Link to benefits overview ). Stay Ahead of the

Curve:

We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.

A Culture of Safety & Teamwork:

At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction. What You ll

Do:

Technical Support :

Provide advanced support for dealership service departments and customers.

Diagnostics & Troubleshooting :

Resolve complex equipment and product issues using technical expertise and engineering resources.

Dealer & Manufacturer Communication :

Serve as the liaison between dealership teams, John Deere engineering, and DTAC.

Technical Reporting :

Prepare failure analyses, technical reports, and service communications.

Issue Tracking & Documentation :

Monitor and report recurring product concerns.

Warranty & Product Support :

Assist with warranty decisions and product support recommendations.

Product Improvement Initiatives :

Investigate equipment incidents and support ongoing product improvements.

Training:

Conduct in-house John Deere product training to technicians. What We re

Looking For:

Education:

Technical school certificate or equivalent work experience.

Experience:

5+ years of heavy equipment technician experience required.

Training:

John Deere Capstone or equivalent product training preferred.

Mechanical Aptitude:

Strong understanding of heavy equipment systems with advanced diagnostic and troubleshooting skills.

People Skills:

Friendly, professional, and an excellent communicator.

Tech Skills :

Proficient with computers, data entry, internet tools, and Microsoft Office programs.

Flexible Availability :

Willing and able to work extended hours as needed. Ready to Join Us? Join a company that truly values its employees and where you can make a real difference. If you re ready to put your skills to work and be part of a dynamic, growing company, apply today!