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CU
Canon U.S.A., Inc.
Production Print Solutions Analyst
Career Insights for Sales Support Engineer
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What they do
A Sales Support Engineer provides technical support to business clients that have purchased scientific or advanced technology products or services, and provides engineering expertise as part of a sales team. Works to diagnose and solve technical problems for clients and helps clients to install or implement new technology.
$101,646 / year median in the U.S.
+14% projected growth
Job Description
About the Role Responsible for providing advanced technical advice, counsel and expertise in direct support of securing sales of networked printing devices as well as associated software/servers and professional and consulting services. Provide technical support in sales presentations, customer trainings, and the delivery of professional services. Your Impact
- Works with the sales team with the evaluation of prospective customers, account strategy, and possible enterprise printing applications solutions; and then participate in sales calls.
- Participates in on-site visits to customers for meetings, surveys and inspections.
- Meets with customer IT staff as technical advisor.
- Collaborates on RFP responses and provides on-going project management support on large, complex, diverse and challenging solution architecting and implementation.
- Collaborates on the installation and integration of products and product applications.
- Responsible for generating professional services revenue streams independent of equipment and software sales, conducting customer training classes, and providing installation and integration direction of advanced Color Solutions.
About You:
The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.- Relevant business experience relating to printing pre-sales/post
- sales support in Large Format, office and production environments.
- Understand and be comfortable in using the Adobe Creative Suite product, Quark Xpress and/or other standard Color composition and management tools and respective file formats (JPEG, TIFF.
EPS, PDF
).- Able to use and operate Postscript/PDF file handling tools
- Acrobat Pro Distiller, etc.
- Extensive travel is required, up to 70% with overnight stays (valid drivers' license and acceptable driving record necessary). Certain minimum auto insurance coverages are required. Certified Color Management Professional Master; Additional Datastream knowledge
- AFP, VIPP, PPML and LCDS/Metacode a plus. Understanding of complex systems solutions, integration and networking in Windows, UNIX & Macintosh environments. Responsible for providing post-sales 24/7 after hours support and implementation services. We are providing the anticipated base salary range for this role: $76,150
- 114,040 annually. This role is eligible for incentive compensation under the terms of an applicable plan and/or policy. This role is also eligible for a transportation allowance. Company Overview About our Company
- Canon U.
- Employee referral bonus
- Employee discounts
- "Dress for Your Day" attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag!
- This position is considered virtual.
LI-Remote Qualifications:
Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.- Relevant business experience relating to printing pre-sales/post
- sales support in Large Format, office and production environments.
- Understand and be comfortable in using the Adobe Creative Suite product, Quark Xpress and/or other standard Color composition and management tools and respective file formats (JPEG, TIFF.
EPS, PDF
).- Able to use and operate Postscript/PDF file handling tools
- Acrobat Pro Distiller, etc.
- Extensive travel is required, up to 70% with overnight stays (valid drivers' license and acceptable driving record necessary). Certain minimum auto insurance coverages are required. Certified Color Management Professional Master; Additional Datastream knowledge
- AFP, VIPP, PPML and LCDS/Metacode a plus. Understanding of complex systems solutions, integration and networking in Windows, UNIX & Macintosh environments. Responsible for providing post-sales 24/7 after hours support and implementation services. We are providing the anticipated base salary range for this role: $76,150
- 114,040 annually.
Benefits
- 401(k) Plans
- Employee Stock Options (ESOs)
- Bonuses/Stipends
- Health Insurance