Sales and Customer-Support Engineer

H3D, Inc. seeks a Sales and Customer-Support Engineer to support customers of our commercial radiation-detection technology. H3D provides gamma-ray spectrometers and imaging spectrometers to customers in the nuclear power, waste management, and defense industries. This engineer will provide training, answer questions via phone and email, and write manuals, training presentations, and other sales or support documentation. In addition to customer support, this engineer will also assist the sales team on routine demonstrations and at conferences and exhibitions. Any candidate should have extensive knowledge of nuclear engineering and/or nuclear physics, in order to answer technical questions about radiation-detector operation. Extensive travel, both domestic and international, is expected and a flexible schedule is required. It is H3D's intention that this engineer will be based out of our Ann Arbor office.

Job Duties:

• Facilitate training sessions for new or existing commercial customers
  
• Write user manuals, training materials, quick-start guides, and other support documentation for commercial products
  
• Help maintain a frequently-asked-questions page on H3D's website
  
• Help administer H3D's Customer Portal used by customers to download software and documentation and to generate software licenses
  
• Take ownership to resolve customer technical issues, and work with the Research-and-Development Team or Production Team to resolve more advanced issues as needed
  
• Provide commercial product demonstrations to new or existing customers
  
• Represent H3D at conferences and exhibitions
  
• Generate product sales documentation such as product brochures and specification sheets
  

Required Skills:

• Proficiency in nuclear physics, particularly related to gamma-ray interactions and radiation detection
  
• Proficiency with Windows and Microsoft Office (Word, Excel, PowerPoint)
  
• Strong written and verbal skills
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