Consumer Relations Representative

Consumer Relations Representative Homedics - 3.3 Commerce, MI Job Details Full-time 1 day ago Qualifications Customer returns handling Full Job Description HoMedics is a privately-owned multinational company headquartered in Commerce Township, Michigan. Over the past 35 years, HoMedics has grown into a world leader in developing, marketing and distributing personal care, wellness and consumer electronics products. The Company's products are sold under the HoMedics brand name, as well as other recognizable brands, including HMDX, Jam, Obusforme, Salter, Ellia, and House of Marley. This success is attributable to innovation, speed to market, and depth/breadth of distribution. Growth has been both organic and through acquisitions. HoMedics extensive line of personal wellness products strives to promote overall well-being and create a healthy home environment that helps relax the body, renew the spirit, de-stress and simplify life. HoMedics has a full line of wellness products, including back, neck, foot and handheld massagers, sound spas, footbaths, essential oils and diffusers, humidifiers, air purifiers, blood pressure monitors, and more. The HoMedics brand is synonymous with innovation, especially in the massage category where the brand enjoys dominant market share. HoMedics products are sold in more than 60 countries throughout North and South America, Central America, the Asia-Pacific region, Europe, Middle East and Africa, with North America representing 65% of the Company's revenues. Products are sold in brick and mortar and online retail across all channels of distribution including mass, specialty, department store, club and drug, as well as independent distributors. As a private, family-owned organization, culture is a very important part of the experience at HoMedics. The operating style is fast-paced, innovative, and commercially driven. Adequate structure, nimbleness, and speed to market are key attributes of the Company's culture and critical reason behind continued successes. Our Consumer Relations Department is looking for dependable Consumer Relations Representatives who are passionate about providing support to the end-users of our products. This position is for the 10:15 am - 7:00 pm shift.

Essential Functions:

Responds to inquiries received from consumers via phone, e-mail, or letter for a variety of personal wellness products and small electronics, including audio and wireless devices. Processes consumer pre-paid orders and returns. Maintains current product knowledge as products change and improve. Accepts and processes direct consumer orders for replacement parts and/or products. Manages multiple tasks and constantly changing priorities in a fast-paced environment.