Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Skip to content Harman Log in Create Account About Us Why We Stand Out Areas of Excellence
AUTOMOTIVE LIFESTYLE DIGITAL TRANSFORMATION SOLUTIONS
Key Highlights In The Spotlight Our History + Brands Life at Harman Our Community Committed to Doing Good Employee Success Stories Diversity, Equity + Inclusion Our Beliefs Advocates for Allyship Your Career Live the Career You Want The Power of Harman University What Comes Next? Career Stories Locations English English About Us Why We Stand Out Areas of Excellence
AUTOMOTIVE LIFESTYLE DIGITAL TRANSFORMATION SOLUTIONS
Key Highlights In The Spotlight Our History + Brands Life at Harman Our Community Committed to Doing Good Employee Success Stories Diversity, Equity + Inclusion Our Beliefs Advocates for Allyship Your Career Live the Career You Want The Power of Harman University What Comes Next? Career Stories Locations English English NPI Service Engineer General information
Location:
Richardson -
Texas, USA Job Family:
Customer Experience Worker Type Reference:
Regular -
Permanent Pay Rate Type:
Salary Career Level:
P3
Job ID:
R-53015-2026
Apply Facebook LinkedIn X Email Description & Requirements Introduction:
A Career at HARMAN Lifestyle We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, Revel, Denon, and Bowers & Wilkins Unite your passion for audio innovation with high-tech product development Create pitch-perfect, cutting-edge technology that elevates the listening experience About the Role The Service NPI Engineer supports new product introductions and end of life activities within Customer Service. This role ensures service readiness by coordinating spare parts, developing service documentation, leading training programs, and partnering closely with Engineering, Quality, Procurement, and external and internal service centers. What You Will Do Partner with NPI, Engineering, and Program teams to align service readiness with product launch timelines and technical requirements. Provide design‑for‑serviceability input and identified early failure modes, contributing to more reliable product deployments. Conduct prototype evaluations, validated product performance, and developed technical training content for internal and external service partners. Build initial spare‑part structures in PDM and ERP systems (SAP), including critical part definitions, min/max levels, and lifecycle triggers. Ensure spare‑part availability by collaborating with Procurement and Sourcing during pre‑launch supply chain planning. Author service documentation, troubleshooting workflows, and repair guides for new hardware platforms. Manage spare‑part end‑of‑life activities, ensuring alignment with finished‑good lifecycle strategies. Leverage project management tools to meet NPI deadlines, deliverables, and cross‑functional commitments. Lead service improvement initiatives using customer returns data, field performance metrics, and voice‑of‑customer insights. Support global service‑center certification programs and evaluate the effectiveness of technical training. Monitor key operational KPIs, including service trends, customer satisfaction, and critical case resolution. Build long‑term relationships with customers, distributors, and service partners to enhance service quality and customer experience. What You Need to Be Successful Experience in Microsoft Office Suite Minimum 3+ years of Experience Strong technical background in product design or development, with experience in NPI processes. Knowledge of serviceability engineering, service parts management, or hardware support engineering. Experience with circuit board fundamentals, digital signal processing (DSP), acoustics, product debugging and repair Knowledge of service procedures, training guides, troubleshooting workflows, and project management platforms Cross functional communication and collaboration Root cause analysis and structured problem solving through data decision making Process development and continuous improvement Training delivery and technical enablement Hardware lifecycle and service readiness planning Bonus Points if You Have Bachelor's / MSc degree in engineering or equivalent experience Experience working with ERP systems, product data management, and product lifecycle management Experience with CAD tools such as SolidWorks or similar platforms. What Makes You Eligible You are willing to travel, up to 20%, if necessary. Ideally, you live near Richardson, Texas. Because this is a hybrid role, commuting to our Richardson office will be required as necessary. Successfully complete a background investigation and drug screen as a condition of employment (post-offer). What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement "Be Brilliant" employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development #NP1 Pay Transparency $ 78,750 - $ 115,500 Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission. Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled. Benefits HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.
About HARMAN:
Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you're ready to innovate and do work that makes a lasting impact, join our talent community today!
