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LR
Lam Research
Product Engineer 3
Career Insights for Product Support Engineer
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Based on Oregon data
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What they do
A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.
$112,522 / year median in Oregon
-1% projected decline
Job Description
Product Engineer 3 Lam Research United States, Oregon, Tualatin Aug 20, 2026 The group you'll be a part of In the Global Products Group, we are dedicated to excellence in the design and engineering ofLam's etch and deposition products. We drive innovation to ensure our cutting-edge solutionsare helping to solve the biggest challenges in the semiconductor industry. The impact you'll make At Lam, as a Product Engineer in the Platform Global Product Support team, you're the backbone of technical support for field engineers, technicians, and product support personnel. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers. What you'll do
GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, robotics, computer systems, complex software, or networked and/or wireless systems.
Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software, including failure analysis.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering and collaborates on solutions.
Involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers.
Work in a cleanroom lab and/or customer semiconductor fab environment.
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