Product Support Engineer

Product Support Engineer Noah Medical - 2.0 San Jose, CA Job Details $80,000 - $100,000 a year 1 day ago Benefits Paid parental leave Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Parental leave Vision insurance Life insurance Pet insurance Qualifications Bachelor's degree in mechanical engineering Knowledge management Anatomy knowledge Customer relationship building Microsoft Outlook Customer retention Bachelor's degree in electrical engineering Procedural guides Expense management Engineering Electronics Engineering ERP systems Mechanical Engineering Equipment troubleshooting Corrective and preventive actions (CAPA) Training material drafting Mid-level 3 years Databases Driver's License Electrical experience Bachelor's degree in engineering Post-sales client support Bachelor's degree Continuous improvement Driving Quality improvement Electrical troubleshooting Participating in conferences Technical troubleshooting support Data collection Root cause analysis Electrical Engineering Cross-functional collaboration Escalation handling Travel scheduling Communication skills Technical Proficiency Cross-functional communication Engineering validation Time management Full Job Description Who We Are Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery. About The Team Noah Medical is recruiting for a Product Support Engineer to facilitate operational and service engineering support of Noah medical products and digital platforms. The Product Support Engineer serves as a primary liaison between Noah's internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments supporting Service (Field and Customer Service, Clinical Sales, and Marketing). The role should expect to travel within the United States up to 25% of the time. This travel may include customer visits, managing escalations, team meetings, attending conferences, or other activities to support the business. A Day In the Life of a Product Support Engineer Provide real-time troubleshooting support for escalations from internal customers (Field Service, Sales & Marketing) Serve as a primary technical liaison between Noah Medical and commercial partners, distributors, and key customer accounts, building strong relationships and driving customer satisfaction and retention Apply strong problem solving skills to complex product and process challenges; lead and collaborate cross-functionally including with commercial teams and distribution partners to drive resolutions that minimize customer impact Drive complex failure investigations, data collection and analysis, and collaborate closely with the engineering team to identify product design, service, and quality improvement opportunities. Develop & maintain service procedures, service bulletins, risk assessment documents, training materials, knowledge base articles. Develop validation protocols and reports for internal service processes Develop, manage, and drive continuous improvement in field tooling (hardware, software, and infrastructure tools) Provide technical support for Quality and Post-Market activities including CAPAs, field actions, and complaint investigations, ensuring commercial impact is assessed and communicated Ensure customer feedback is documented, analyzed, and used to drive improvements in service delivery. About You Bachelor's degree in Engineering (Electrical, Electronics, Mechanical, or Fluidics), and/or at least 3 years of relevant experience. Relevant clinical or bronchoscopy engineering experience including, but not limited to, understanding of basic pulmonary anatomy and physiology Relevant Experience with system/electrical troubleshooting, detail-oriented and willing to find the root causes of issues with good engineering practice Excellent oral (including group presentations) and written communication skills, as well as solid organizational and time management abilities Self-motivated and proactive, with a passion for quality and continuous improvement Live in the assigned geography Willing to travel and be hands-on in the field to service the product whenever necessary. Must be fiscally responsible, able to make own travel arrangements, and turn in expense reports on a weekly basis. Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation. Must have a valid driver's license. #LI-Hybrid Benefits & Perks (For Full Time Employees): Competitive Salary Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options Equity & Bonus Program Life Insurance (company paid & supplemental) and Disability insurance Mental health support through medical insurance programs Legal and Pet Insurance 12+ paid holidays, Flexible Time Off + Sick Time Paid parental leave In-office snacks and beverages In-office lunch stipend

Learning & Development Opportunities:

On-demand online training and book reimbursement Team building and company organized social and celebration events Noah Medical may offer remote, hybrid, or onsite work arrangements within the state of California depending on the specific team and/or role where applicable. Noah Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to ensuring an inclusive environment for our employees. Applicants are considered for all positions without regard to race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, ancestry, age, genetic information, physical or mental disability, marital or protected military or veteran status, or any other consideration made unlawful by federal, state or local laws. Please visit our Careers Page to view our latest openings.

NO AGENCIES PLEASE

- Please do not outreach to any managers or submit any resumes without a signed agreement from Talent Acquisition. Resumes shared with anyone at Noah Medical without a signed agreement will be considered your gift to us and no fee will be paid .