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Product Support Representative
Job
Beacon Hill Staffing Group
Remote
$47,840 Salary, Full-Time
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71
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Job Description
To Apply for this Job Click Here Our client, a successful digital auto platform based in Boston, MA, is seeking a Product Support Representative to support the Consumer Support Operations team and will be responsible for handling escalated support issues. This hybrid role is running for 3+ months and offers hours of 9AM - 5PM and is compensating $23/hour. What you'll do Work with our Consumer Support team, troubleshooting technical escalations and complex inquiries from consumers. Assist customers through phone, chat, and email channels. Enthusiastically help consumers and our internal partners in problem resolution Track and analyze data from our user support channels to communicate contact trends with product and development teams. Process reported content and activity to promote a secure online community. What you'll bring Exceptional written and verbal communication skills A deep commitment to the customer experience, consistently advocating for the consumer and striving to exceed expectations in every interaction A service-oriented approach with the ability to resolve user issues, recognizing when escalations are appropriate Preferred typing speed of 60 words per minute, minimum of 45 words per minute required Excellent organizational skills and ability to manage multiple priorities Willingness to pitch in as needed to complete team projects or cover team operations Eagerness to identify problem areas and find solutions