Sales Engineer, IRE

Sales Engineer, IRE Enseo, LLC Plano, TX Job Details Full-time $110,000 - $120,000 a year 17 hours ago Qualifications Vendor relationship building QoS Streaming video systems operation Customer communication Systems integration Network troubleshooting Firmware Equipment troubleshooting Coaxial cables handling ROI Infrastructure architecture design VLAN Project management Hospitality industry experience RF communication systems RF signal diagnostics Property management systems (PMS) Cryptographic technology Working in the AV industry Network routing Video streaming Solution selling approach Licensing agreement management Data analytics technologies Cross-functional communication Full Job Description Company Overview At Enseo, we're redefining what hospitality technology can be. We provide the technology for modern hospitality — helping hotels across the U.S., Canada, and Mexico deliver personalized digital guest experiences while simplifying operations behind the scenes. Our solutions enable hotel teams to improve guest satisfaction, operate more efficiently, and create new revenue opportunities. From in-room entertainment and reliable connectivity to guest engagement and property-wide insights, Enseo's platform supports some of the most recognized hotel brands in the industry. Our technology powers more than 84 million guest experiences each year across more than 330,000 rooms. Position Overview The Sales Engineer, In-Room Entertainment is the technical bridge between Enseo's IRE platform and its hospitality clients across the full spectrum of property infrastructure. Most hotels still operate on legacy RF/coax distribution, while newer and renovated properties run multicast IPTV over IP networks; both are equally common in the installed base. This role owns the full in-room entertainment ecosystem from the headend through the guest room screen, covering streaming platforms, content delivery, casting, interactive TV applications, multicast IPTV distribution, hospitality TV control and configuration, and the coaxial plant infrastructure that serves a large share of properties today. Working alongside the sales team, this individual assesses existing property infrastructure, designs the right mix of RF, IP, or hybrid solutions, and translates complex technical capabilities into compelling business outcomes for hotel operators, ownership groups, and brand stakeholders. Key Responsibilities Technical Sales & Solution Design Serve as the primary technical resource for IRE opportunities spanning streaming integrations, casting solutions, multicast IPTV, VOD, interactive guest-facing applications, hospitality TV control and configuration, and RF/coax plant infrastructure Design and propose customized IRE solutions appropriate to the property's existing infrastructure, brand standards, budget, and operator ROI goals; recommend pure IP, hybrid RF/IP, or RF-upgrade approaches as conditions warrant Assess existing RF/coax plants including headend topology, signal levels, QAM modulation, amplifier and splitter cascades, and set-top box ecosystems to determine fit for service expansion or replacement Deliver compelling technical demonstrations, proof-of-concept walkthroughs, and platform showcases tailored to hotel decision-makers Develop and present ROI models showing how IRE features (upsell content, advertising, loyalty integrations) drive ancillary revenue per occupied room Assist in the preparation of sales proposals, RFP responses, statements of work, and contracts Customer Engagement & Discovery Partner with sales executives to qualify IRE opportunities and identify key business drivers for each property or brand Conduct on-site assessments and technical discovery covering AV infrastructure, RF/coax plant condition, headend equipment, IDF/MDF buildouts, PMS/POS integrations, and existing in-room hardware Perform RF signal validation activities at the headend and representative guest rooms including signal level readings, channel plan verification, and identification of plant deficiencies Build trusted advisor relationships with IT directors, hotel GMs, revenue managers, and ownership groups by translating technical capabilities into guest experience and financial outcomes Support customer onboarding, training, and post-deployment reviews to ensure adoption, satisfaction, and expansion opportunities Platform & Ecosystem Expertise Maintain deep working knowledge of Enseo's IRE platform including content aggregation, platform UI/UX, casting, DRM, advertising tools, and analytics dashboards Maintain working knowledge of multicast IPTV delivery including UDP multicast, IGMP snooping/querier, multicast-aware switching, and end-to-end stream validation Maintain working knowledge of RF/coax distribution including signal levels, channel mapping, signal tilt and balance, and headend equipment from major manufacturers Maintain working knowledge of hospitality TV control and configuration including commercial display protocols, channel lineup management, cloning workflows, and brand-required guest UI behavior Stay current on streaming platform policies, hospitality content licensing, commercial encryption standards (

Pro:

Idiom and equivalent), device ecosystems (smart TVs, set-top boxes), and guest entertainment trends Act as a liaison to external vendors across the IRE ecosystem (streaming platforms, TV manufacturers, headend equipment vendors, middleware providers) to resolve integration challenges and expand solution capabilities Collaborate with the product and architecture teams to surface customer requirements that inform the IRE technology roadmap Cross-Functional Collaboration Work in close alignment with the HSIA and RF Sales Engineering teams to ensure IRE, network, and RF distribution are designed as a cohesive, integrated guest experience Coordinate with Installations & Delivery on site-specific requirements and pre-install validation, particularly where existing plant condition affects scope or labor estimates Contribute to internal enablement by developing technical collateral, battle cards, competitive analyses, and sales playbooks for the IRE product suite Participate in industry events, brand conferences, and trade shows as an IRE subject matter expert Perform additional duties as assigned

Required Knowledge/Skills/Abilities:

Strong understanding of multicast IPTV delivery including UDP multicast, IGMP snooping and querier behavior, VLAN segmentation, and multicast-aware network design Strong understanding of RF/coax plant design and operation including QAM modulation, signal levels (dBmV), tilt and balance, splitter and tap cascades, amplifiers, and end-of-line performance Strong understanding of hospitality TV control and configuration including commercial display protocols, channel mapping, cloning, firmware management, and brand-required guest UI behavior Working knowledge of commercial content encryption (

Pro:

Idiom) and how it affects display compatibility and channel lineup decisions Strong understanding of streaming platforms (SVOD, AVOD, FAST), content licensing models, and DRM requirements in commercial/hospitality environments Working knowledge of hotel technology stacks including PMS integrations, set-top box and smart TV ecosystems, casting protocols (Chromecast, AirPlay, Miracast) Understanding of network infrastructure requirements that support reliable IP-based IRE delivery (bandwidth planning, VLAN segmentation, multicast, QoS) Familiarity with hospitality analytics including occupancy data, RevPAR, per-room revenue, and how IRE features connect to those metrics

Communication:

Exceptional ability to translate technical architecture into clear ROI narratives for both technical and non-technical hotel stakeholders

Consultative Selling:

Skilled at uncovering guest experience goals and operator revenue objectives, then designing solutions that address both

Problem-Solving:

Adept at identifying integration challenges, particularly in mixed-infrastructure properties, and proposing practical, scalable solutions within client budget and timeline constraints

Organizational:

Strong project management instincts; comfortable managing multiple opportunities across brands and ownership groups simultaneously

Team Collaboration:

Works fluidly across sales, product, operations, and external partners to deliver seamless client outcomes Education and Experience Bachelor's degree in Engineering, Computer Science, Business, or a related field, or equivalent professional experience Five or more years in a technical pre-sales, solutions engineering, or hospitality technology role Demonstrated experience with in-room entertainment systems, streaming platform deployments, or hospitality AV/technology solutions Hands-on experience with RF/coax distribution plants in hospitality, MDU, or cable/MSO environments including headend design, signal validation, and channel plan management Hands-on experience with multicast IPTV delivery including IGMP behavior, multicast routing, and network-level troubleshooting Familiarity with hospitality operations, revenue management, and guest experience strategy Preferred Qualifications Background in cable MSO, hospitality RF distribution, or commercial AV with direct RF/coax responsibility SCTE certifications (BPI, BTS, or equivalent) or vendor certifications in RF distribution and headend equipment Hands-on experience with signal analyzers, sweep equipment, and field test instrumentation Hands-on experience with streaming platform partner programs or commercial content licensing agreements Background in hotel revenue strategy, digital advertising, or loyalty program integrations

Physical Requirements & Working Conditions Working Conditions:

Full-time position; remote-friendly with up to 80% travel to client properties, brand events, and industry trade shows

Physical Activities:

On-site property assessments require occasional standing, stooping, working in IDF/MDF spaces, climbing ladders for headend access, and lifting up to 35 pounds

Physical Demands:

Prolonged periods of sitting, working on a computer, and participating in video and phone calls; frequent repetitive motions Why Join Enseo This is an opportunity to help shape the future of marketing at a company entering an exciting new chapter. You'll have the ability to build programs, influence strategy, and make a direct impact on growth while helping define how modern hospitality technology is marketed to the industry. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.