Sales Lead/ Front Host

Sales Lead/ Front Host 3945 East Camelback Road, Phoenix, AZ 85018 $20

• $25 an hour
• Full-time $20
• $25 an hour
• Full-time At GLO30, the front of our studio is more than a check-in counter.

It is the first impression, the lasting impression, and the person who makes every member feel known. We are searching for that person. We are looking for a Sales Lead / Front Host who brings the polish of fine hospitality, the precision of a skilled retail closer, and the genuine warmth that turns first-time guests into long-standing members. This is a role for someone who treats service as a craft and sales as an extension of care.

ABOUT GLO30 GLO30

is a doctor-founded, membership-based skincare studio reinventing how people care for their skin. We have grown to more than 30 studios with over 100 in development because we believe clinical-grade skincare should be routine, not occasional, and approachable, not intimidating. Our members visit us monthly because we deliver visible results paired with an experience that becomes the best part of their week. That experience begins and ends with the person at the front of the studio.

THE ROLE

As Sales Lead / Front Host at our GLO30 Phoenix Arcadia Studio, you are the face, voice, and rhythm of the studio. You welcome every guest by name, conduct skin consultations that feel like genuine conversations, present memberships with confidence and integrity, and keep the studio operating smoothly so our nurses and estheticians can focus on clinical excellence. This is a sales role, and we are direct about that. It is sales conducted through care, anticipation, and education — never pressure. If that aligns with how you naturally engage with people, you will thrive here.

THIS ROLE IS FOR YOU IF

You believe hospitality is a calling, not a checklist. You have served in restaurants, hotels, luxury retail, or other environments where guests returned because of you. You appreciate the art of the close. You do not apologize for sales because you understand what it feels like when someone helps a guest say yes to something genuinely good for them. You remember names, faces, and small details. You have been told you have a gift for this. You are drawn to skincare, wellness, beauty, or self-care, and you are eager to learn the clinical side from our doctors and nurses. You receive feedback the way an athlete receives coaching. You aim to be better tomorrow than you were today. You believe consistency outperforms intensity. Showing up on time, every time, is your baseline.

THIS ROLE IS NOT FOR YOU IF

You view the front of the studio as a place to check people in between phone breaks. This is an active, engaged, eyes-up role. Sales feels uncomfortable to you, or you would prefer not to discuss memberships, pricing, or upgrades with guests. You need a script. We will train you thoroughly on our process and our science, but the warmth and instincts must come from you. Evenings and weekends are deal-breakers. Our members live their lives Monday through Friday, so we are present when they are free. You are looking to coast. GLO30 is growing quickly, and the team that succeeds here moves toward goals, not away from them.

WHAT YOU WILL OWN

Guest Experience Greet every guest by name within moments of arrival. Make first-time visitors feel like regulars, and make regulars feel known. Lead skin consultations that listen first, educate second, and recommend third — always in that order. Anticipate needs before they are voiced: water, a warm towel, a charging cable, a kind word on a hard day. Membership Sales Convert first-time guests into GLO30 members through honest, education-led conversations. Meet and exceed studio targets for conversion, retention, and add-on sales without ever making a guest feel like a transaction. Handle objections with grace. Follow up with care, not pressure. Retail and Treatment Add-Ons Recommend the right product or treatment add-on for each guest's goals, because results compound.

Know our menu thoroughly:

ToxGLO, Signature GLO30, Clear + Brilliant, microneedling, and retail. We will teach you everything you need to know. Studio Operations Manage check-in, check-out, scheduling, and follow-up with precision. Errors here cost trust. Maintain the studio at presentation standard at all times: clean, calm, well-lit, and on-brand. Coordinate seamlessly with nurses, estheticians, and the studio manager so guests never feel a handoff. Team and Culture Arrive at daily huddles prepared to give and receive energy. Protect the GLO30 standard. If something is off, flag it. If something is broken, fix it or escalate it. Mentor newer team members as you grow. Career paths within GLO30 are real and active: Studio Manager, Regional Trainer, Franchise Operations.

OUR SERVICE STANDARDS

(THE

GLO30 WAY

) Every GLO30 team member commits to these standards. They are expectations, not suggestions. Name, Eyes, Smile . Every guest. Every visit. Without exception. The 10-Foot Rule. Anyone within ten feet is acknowledged. Listen Twice as Much as You Speak . Especially during consultations. Own the Problem . If a guest has an issue, it becomes yours until it is resolved, regardless of where it originated. Recover with Grace . When something goes wrong, our response is what guests remember. Celebrate the Win . Yours, your teammate's, and the guest's. Out loud.

WHAT WE ARE LOOKING FOR

Experience:

Two or more years in hospitality, luxury retail, restaurant front-of-house, hotel concierge, medical spa, or sales. We weigh character and coachability above résumés.

Education:

High school diploma required. College degree appreciated, not required.

Communication:

You write and speak with warmth, clarity, and confidence.

Technology:

Comfortable learning booking, point-of-sale, and CRM platforms (we use Zenoti).

Availability:

Evenings and weekends are part of the role and are not negotiable.

Presentation:

Polished, professional, and on-brand. We are a beauty company, and we look the part.

COMPENSATION

Base Pay:

$20.00

• $25.

00 per hour, based on experience.

Commission:

Uncapped commission on memberships, retail, and treatment upgrades.

Bonus:

Studio performance bonuses and recognition programs.

BENEFITS

Health Insurance Plan 401(k) Plan Paid Time Off / Sick Leave Complimentary monthly GLO30 facials and significant discounts on advanced treatments Employee pricing on professional-grade skincare retail Paid training and continuing aesthetics education Established career paths: Studio Manager, Regional Trainer

HOW TO APPLY

If you have read this far and recognize yourself in it, we would like to meet you. When you apply, please respond to the four questions below in your cover letter or in the application screening section. Every response is read. 1. Tell us about a time you turned a difficult guest, customer, or client into a loyal one. What did you do? 2. What does hospitality mean to you, in one sentence? 3. How do you feel about sales targets? Please be candid; there are no wrong answers, only correct fits. 4. What is one skincare habit, product, or treatment you genuinely love, and why?

HOW TO APPLY

(1) Submit your Information to the Indeed Job Post. (2) Email your Resume, Cover Letter, and Answers to the 4 Questions Above to the Phoenix Market Operator. Bailey Horn ( bailey.horn16@glo30.com )

Anticipated Start Date:

Immediate when we locate the Best Fit Candidate for our Phoenix Team! GLO30 is changing the face of skincare. We would be glad to meet the next person who will help us continue that work. Apply today. Glow with us. Equal Opportunity Employer . GLO30 is an Equal Opportunity Employer and provides reasonable accommodations for individuals with disabilities. This job description is not exhaustive and may evolve with the needs of the studio. Duties may be reassigned as needed. GLO30

• Sales Lead / Front Host Template (Job Board Version)
• Page 4

Pay:

$20.00

• $25.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person