Sales Coordinator/Host Viejas Casino & Resort•3.3 Alpine, CA Job Details Full-time From $18 an hour 8 days ago Benefits Wellness program Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Retirement plan Qualifications Teamwork Microsoft Excel Administrative experience High school diploma or GED Attention to detail Full Job Description Viejas Casino & Resort , San Diego's Premier Four Diamond Gaming and Resort destination, is looking for a Sales Coordinator/Host , to support our group sales team! Summary Enters rooming list for groups into the Property Management System (PMS) and Sales System. Provides sales reports and communicates daily, weekly, and monthly reports as requested. Assists clients regarding room reservation, facility tours, etc. as requested by the Sales Manager. Job Description Coordinates groups after booking, through arrival and after departure, including entering room lists for groups into Property Management System (PMS) and Sales System. Verifies completeness and accuracy of information. Sets up and maintains client files and records. Manages group blocks and cut-off dates. Generates and distributes reports, paperwork and/or information for client groups in a timely manner. Manages billing and ensures payments are received. Assists with on-site and off-site tours of the hotel. Answers questions or concerns that the clients may have regarding rooms, hotel rates, and services. Prepares and distributes correspondence to clients and hotel staff and maintains control log of events. Provides guest service consistent with company's standards and brand attributes. Ensures groups arriving on property experience excellent guest service and follows up after group departs. Responds to requests and resolves internal and external guests' complaints in a timely manner or refers to the appropriate management team. Continuously strives to improve processes and effectiveness of internal systems and procedures. Works to understand process flow and makes recommendations to streamline processes. Ensures that a clean, safe, hazard-free work environment is maintained. Adheres to all company and department policies, procedures, and standard operating guidelines. Performs other duties as assigned. Does not provide supervision to other team members. High school diploma or general education degree (GED). Must be 21 years of age or older. 1-2 years of related experience and/or training preferred. Guest service, sales, or administrative experience preferred. Good verbal, written, and interpersonal communication skills. Ongoing guest service and hospitality skills. Detail-oriented, organized, self-motivated, and values teamwork. Working knowledge of Microsoft Office, Word, PowerPoint, and Excel. Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude. Ability to multitask and work well under stress. Must be a self-starter and able to adjust to change. Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to•and upholding of•these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! Viejas Casino and Resort is a proud recipient of the AAA Four Diamond award. The resort features world class gaming with 2,500 slot machines, exciting table games, bingo and off-track betting. Our multiple hotel towers have more than 230 luxury rooms and 190 VIP suites. Viejas Casino and Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse, Baron Long Bar & Grill, Ginger Noodle Bar, Grab and Go and the Daily Roast. The Viejas Outlet Center features not only shopping but also a Bowling Alley, Arcade, and Southern California's largest outdoor roller rink. Viejas recognizes that its team members and their diversity are vital to our success and invite you to join our team. Our benefits package is second to none! Our Team Members enjoy an extensive benefits package to include heavily discounted insurance premiums, 401k with matching, wellness program gym incentives, and a .20 cent discount per gallon of fuel at our new Viejas Pit Stop, to name a few!

Hiring Preference:

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. It is the policy of the Viejas Band to give preference in hiring to qualified applicants in the following order: 1) Viejas Tribal Members and 2) other Native Americans. #

INDHP Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Application Question(s): Are you at least 21 years or older? Are you able to successfully pass a background check? Are you able to successfully pass a drug screen? Are you able to work a flexible schedule to include weekends and holidays?

Experience:

guest service: 1 year (Required) Shift availability: Day Shift (Required)

Work Location:

In person