Essential Job Functions Maintains a safe, secure and healthy environment by adhering to Company/Customer safety standards and practices and to legal regulations, alerting others regarding potential hazards or concern Adheres to and is a champion of TEAM's Core Values Manages internal sales inquiries and accounts as assigned Identifies appropriate sizing of valves based on customer needs and coordinates with valve manufacturers to provide the appropriate product offering Manages sales effort and operational planning by keeping operations informed of potential projects Assesses the customer's needs and coordinates with Corporate Support groups, including Engineering, Manufacturing, Service Line Managers, etc., to effectively service the customer Manages and prepares large bid package submissions, including coordination and effective communication with Service Line Leaders, Business Development Managers, Account Representative, District Managers, and Global Workforce Group Assesses cost by calculating labor, equipment, material, travel, subcontractor and overhead costs Schedules and notifies the sales team and production department of job timing and requirements, and aids in tracking job costs, as needed Analyzes internal processes to achieve continuous process improvements for the operations and sales groups Analyzes Accounts Receivable issues, as needed Forwards information to corporate for execution. This would include contracts requiring signatures, insurance requests, and Terms and Conditions for approval. Ensures the information is returned to the customer in a timely manner. Evaluates customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management Has good working knowledge of all company products and services that are available to our customers Analyzes competitors by gathering current marketplace information on pricing, products, new products, delivery schedules, and marketing techniques Job Qualifications High school diploma or equivalent required Five (5) or more years of industrial experience in valve repair and valve products Thorough knowledge of the methods, tools and equipment used in the inspection, installation, and repair of valves Prior customer service experience preferred Proficiency in MS Office and ERP System preferred, AX a plus