Reservation & Sales Specialist Vacation Rentals (Sonoma Coast)

We're getting ready for another strong, busy season and adding to our team!

Work schedule:

Saturday-Wednesday 9am-5pm We're seeking a Full-Time, customer-focused, Reservation & Customer Service Specialist to play a key role in converting vacation rental home inquiries into bookings and delivering an exceptional guest experience from first contact through post-stay follow-up. This is not a call center role —no cold calling. Instead, you'll work with warm leads from phone, email, online platforms, and repeat guests, helping travelers plan their stay along the Sonoma Coast.

Why Join Us Prime Location:

Work with guests planning trips to one of California's most scenic coastal destinations

No Cold Calling:

Focus on converting inbound inquiries and repeat guests

Consistent Schedule:

9:00 AM - 5:00 PM shifts

Established, Growing Company:

Help manage a portfolio of 90+ high-quality vacation homes with a strong repeat guest base

What You'll Do:

Drive Bookings Respond to inbound inquiries via phone, email, and online platforms (Airbnb, Vrbo, direct website) Identify guest needs and confidently guide them to the right property Convert inquiries into confirmed reservations Manage the Guest Experience Handle pre-arrival and post-stay communication Provide clear, accurate property and area information Deliver high-quality service that leads to repeat bookings Reservation Operations Issue rental agreements and process payments Maintain detailed and accurate reservation records Learn and navigate our internal reservation system Problem Resolution Address guest questions or issues professionally and efficiently Maintain a calm, solution-oriented approach in a fast-paced environment

What We're Looking For:

Sales & Hospitality Experience:

2+ years in reservations, hospitality, or a similar customer-facing sales role

Excellent Communication:

Clear, professional written and verbal communication

Customer-Focused Mindset:

Strong listening skills and ability to match guests with the right home

Tech Comfortable:

We use custom reservations software that can be difficult to learn at first. Comfort in learning new software is important.

Detail-Oriented & Organized:

Accurate record keeping and follow-through

Reliable & Flexible:

Available to work weekends and maintain a consistent schedule Additional Plus (Not Required) Vacation rental or property management experience Familiarity with Airbnb, Vrbo, or similar platforms Basic knowledge of home systems (WiFi, appliances, etc.) Social media experience Benefits PTO Health, dental, and vision insurance About the Role This is a high-impact position where strong communication and sales ability directly influence bookings and revenue. You'll be part of a small, experienced team that values professionalism, responsiveness, and delivering a consistently excellent guest experience. Apply Today If you enjoy helping people plan memorable stays and thrive in a fast-paced, customer-focused environment, we'd love to hear from you!

Pay:

$19.50 - $21.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What type of hospitality experience do you have? What date are you able to start?

Experience:

Hospitality:

1 year (Preferred) Ability to

Commute:

Bodega Bay, CA (Required)

Work Location:

In person