Inside Sales / Customer Service Specialist

Inside Sales / Customer Service Specialist Arvex Films City of Industry, CA Job Details Full-time $50,000 - $72,000 a year 18 hours ago Benefits Paid time off Employee discount Opportunities for advancement Qualifications Bilingual Administrative experience High school diploma or GED Clerical experience Order entry Full Job Description About Arvex Redefining Automotive Protection Arvex is rapidly emerging as a challenger brand in the US automotive film industry. We specialize in high-end Paint Protection Film (PPF) and Window Film, serving a network of elite professional installers and dealerships.

Our Edge:

In an industry crowded with generic labels, Arvex stands apart through True Vertical Integration. Backed by Daoming Optics, we control every step of the manufacturing process. This ensures that our product lines—VexGuard & VexShade—offer consistent, top-tier quality that professionals trust.

The Opportunity:

We are bringing a "High-End Luxury" aesthetic to the functional world of auto care. We are looking for driven individuals who are ready to build something significant. At Arvex, you won't just be selling a product; you'll be establishing a new benchmark for authority and precision in the North American market. Join us as we scale. Be the vertex of our growth.

Position Overview:

We are seeking a highly organized, data-driven Inside Sales / Customer Service Specialist to serve as the central coordination point for our North American sales operations. In this role, you will manage the complete lifecycle of early-stage leads—processing inbound inquiries, executing targeted outbound prospecting, and qualifying opportunities. You will work in tight strategic alignment with our Field Sales Managers, ensuring they are deployed efficiently to high-value targets to maximize revenue and market penetration. Key Responsibilities Greet and welcome customers, clients, and visitors in a professional and friendly manner Answer, screen, and direct incoming phone calls and emails Provide accurate information about company products, services, and policies Process customer orders, ensure accuracy, and coordinate with internal teams for fulfillment Conduct outbound cold calls to follow up on leads, support sales efforts, and maintain customer engagement Handle customer claims, complaints, and service issues through CRM systems, ensuring timely resolution and proper documentation Schedule appointments and maintain calendars as needed Maintain a clean, organized, and presentable front desk and reception area Assist with basic administrative tasks such as data entry, filing, and document management Coordinate with internal teams to ensure smooth communication and customer satisfaction Process payments, invoices, or transactions when applicable Support office operations and assist with special projects as needed Qualifications High school diploma or equivalent required; Associate's or Bachelor's degree preferred 1+ year of customer service, receptionist, or administrative experience preferred Excellent verbal and written communication skills Strong interpersonal skills with a customer-first mindset Proficient in Microsoft Office (Word, Excel, Outlook) or similar tools Ability to multitask, prioritize, and stay organized Professional appearance and positive attitude Preferred Skills Experience using CRM systems or scheduling software Bilingual abilities are a plus Experience in a fast-paced or customer-facing environment Compensation & Benefits Competitive hourly wage or salary based on experience Paid Time Off (PTO) and Sick Leave in accordance with company policy and applicable law Opportunities for growth and advancement Additional benefits may be provided based on company offerings

Job Type:

Full-time Pay:

$50,000.00 - $72,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person