Sales Support Specialist

Sinclair Systems International, LLC is the label supplier to the citrus, apple, stone fruit, avocado and greenhouse tomato packer/shippers of the world. We offer our customers a complete labeling solution that consists of custom food-safe produce labels, innovative machine application systems and specialized expert technical service. Our market leadership relies on motivated team members that are committed to customer satisfaction, are results oriented and strive for excellence. We are currently looking to fill a Sales Support Specialist position that will be based in Fresno, California. Sales Support Specialist Key Accountabilities This position serves as Sinclair's day-to-day intermediary with its customers in both label order administration as well as contract administration Professionally facilitates the label order and contract life cycle process by providing support from order inception through shipment In addition to the above, this team member is the internal customer advocate and also fields customer complaints, queries, and issues that may arise This position partners with their Sales Manager counterpart to drive team KPIs including contract renewals, shortfalls, customer experience, and other goals as determined Essential Duties and Responsibilities Processes orders from start to finish, accurately and in a timely manner, verifying all information prior to input, making sure all departments are able to meet the customer's needs, and communicating status to customer during the process Places "for Stock" orders as directed Coordinates and communicates label design needs with Graphic Artist and customer Partners with Sales Team as needed to support customers and ensure satisfaction, performs customer follow up when requested, and supports Sales Team in meeting their goals Communicates regularly with the Production Control team and helps set production priorities when needed Collaborates with Finance and Sales to enforce credit holds and communicates expectations to customer Partners with Marketing as needed to gather pertinent customer information, run reports, and other requests Field customer labelling complaints; raise label warranty claims, CAPA's and Credit Notes when needed Understand and use inventory processes/stock matrices as directed by Sales Support Manager Process AR/ERs by inputting contract-related data (including requisite operating period information) in order to accurately set-up customer contracts Occasional travel required for training or development purposes Projects and other duties as assigned

Supervisory Responsibilities:

N/A Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate. Sinclair Systems International - Person Specification

JOB TITLE

Sales Support Specialist Essential Desirable Qualifications Associate's degree (A. A.) or equivalent from two- year college or technical school Bachelor's Degree Experience Two years working in customer-oriented administrator/coordinator role Background with manufacturing methods, process improvement programs and procedures Five years in customer service Skills Strong planning and organization Strong customer orientation Excellent communication skills: both verbal and written Proficient in Microsoft Office Suite Strong attention to detail Strong project management skills E1 Expertise Salesforce.com experience Personal Attributes Ability to work independently without constant supervision and in a dynamic, global team environment. Demonstrate a professional demeanor with strong interpersonal and problem-solving skills, and possess good judgment. Flexibility and initiative to response to changing projects and priorities while being able to multi-task. Have the drive and passion to meaningfully and professionally contribute to company goals each and every day.

Benefits At Sinclair:

We offer our full-time employees flexible time off (FTO), paid sick leave, ten paid holidays, medical, dental, and vision benefits, flexible spending accounts, dependent care reimbursement accounts, 401K and profit sharing!