Unplugged Performance is the world's leading builder of high-performance and luxury upgrades for Tesla. Every day, Tesla owners from around the world reach out to us to make their car faster, sharper, and more beautiful, and you'd be the person they talk to first. This isn't a call center. You'll spend your days helping real enthusiasts spec suspension, wheels, aero, and brakes for their cars, then walking alongside them from the first question through delivery and beyond. You're equally comfortable answering a DM in a Tesla owners group at 9pm as you are on the phone at 9am, because you know that's where the next customer is. If you love Teslas, love cars, and love the feeling of helping someone get exactly what they wanted, this role was built for you. What you'll do Talk with current and prospective customers by phone, email, chat, and social media, and help them choose the right upgrades for their car and their goals Turn inbound interest into orders and appointments, and earn commission on the sales you close Work warm and cold leads with equal energy, and turn both into customers who are thrilled with what they bought Be an active, credible presence in Tesla owner communities: Facebook groups, forums, Instagram, YouTube comments, and Reddit. You build real relationships there and turn them into customers Act as both a sales advisor and a parts and service advisor, helping customers understand fitment, lead times, install requirements, and what their car actually needs Book install appointments and coordinate vehicle drop-offs and pickups at our Hawthorne facility Enter and manage orders with our production, warehouse, and shipping teams Own the follow-up cadence after the sale. Every customer knows where their order stands, what happens next, and when, because you told them before they had to ask Become a genuine product expert on the full Unplugged Performance range of products and services What you bring What this Role is Really like