Reservations Manager

Reservations Manager Rosewood Hotel Group - 3.8 Menlo Park, CA Job Details Full-time 1 day ago Qualifications Guest reservation booking Management Math Hotel daily report preparation Customer service problem-solving Full Job Description General Information Country/Region United States of America Province/City Menlo Park, CA Hiring Entity Rosewood Sand Hill Department Sales & Marketing Job Type Full-time Permanent Job Description Rosewood Hotels & Resorts Job Description

JOB TITLE

:

RESERVATIONS MANAGER DEPARTMENT

RESERVATIONS

REPORTS TO

DIRECTOR

OF SALES OVERVIEW/BASIC FUNCTION

Maintain occupancy and average rate through control of room inventory. Act as departmental liaison for sales and front office. Run forecasting report on a daily and weekly basis.

RESPONSIBILITIES

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards Ensure that standards are maintained at a superior level on a daily basis. Supervise Group Reservations Sales Coordinator ensuring all tasks are completed to a high standard of detail and guest care. Ensure coverage of Group Reservations responsibilities during absence of Group Reservations Sales Coordinator. Forecast room occupancy on a daily and weekly basis. Participate in weekly forecast call and contribute data as appropriate Coordinate and track all advance deposits accurately. Coordinate all group sales by tracking inventories and billing instructions. Develop Month-end reports tracking. Ensure proper training of all front office personnel in the reservations function. Attend all staff and front office meetings and communicate pertinent information to the staff. Maintain the yearly calendar of sold-out dates and special events. All other duties as required.

QUALIFICATIONS

Experience:

Minimum two years' experience as a Reservations Manager for a luxury or ultra-luxury property.

Education:

College degree.

General Skills:

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills:

Advanced math skills; ability to produce complex reports using room data.

Language:

Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements:

Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications:

None required. About Us Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.