Inside Sales Representative

Inside Sales Representative The Plus Group, Inc. - 4.0 Pleasant Hill, CA Job Details Full-time | Contract From $20 an hour 1 day ago Benefits Health insurance 401(k) Paid sick time Qualifications Computer operation Customer communication Customer retention Interpersonal skills Customer service Organizational skills Account management Full Job Description Great Opportunity to move from retail to a representative with base plus commission! Inside Sales Representative I - Position Summary Engage with inbound sales inquiries and proactively connect with web-generated leads, taking a consultative and empathetic approach to understand the unique needs of seniors and their caregivers. Provide compassionate support by actively listening to concerns related to services, billing, and account management. Guide prospective customers through available solutions, aligning offerings with their individual care needs to improve overall well-being and satisfaction. Build trust through clear communication and personalized recommendations while driving conversion and customer retention.

Inside Sales Key Responsibilities:

Inside Sales Representative responds to inbound calls, emails, and web inquiries from prospective customers and caregivers in a timely and professional manner Conduct outbound outreach to follow up on web-generated leads and nurture potential customers through the sales funnel Utilize a consultative sales approach to assess customer needs, preferences, and care requirements Clearly explain service offerings, pricing, billing structures, and account details to customers Address questions, concerns, and objections with empathy, patience, and professionalism Recommend tailored solutions that best meet the individual needs of seniors and their families Accurately document customer interactions, updates, and sales activities in CRM systems Inside Sales Representative collaborates with internal teams to ensure smooth onboarding and fulfillment of services Meet or exceed individual and team sales targets, conversion rates, and performance metrics Build lasting relationships with customers to promote satisfaction, retention, and referrals

Key Skills & Qualifications:

Strong communication and active listening skills Customer-focused mindset with high emotional intelligence Ability to handle sensitive conversations with empathy and professionalism Sales or customer service experience preferred (inside sales, healthcare, or senior services a plus) Proficiency with CRM tools and basic computer applications Strong problem-solving and organizational skills

Pay Rate:

$20 per hour plus commission

Competitive Benefits:

Medical insurance effective the 1st of the month following your hire date 401(k) retirement plan Paid sick leave after 90 days #TPGYC3

Pay:

From $20.00 per hour

Benefits:

Health insurance Application Question(s): Are you available to work weekends?

Experience:

Customer service: 1 year (Required)

Sales:

1 year (Preferred)

Work Location:

In person