About Us InSev Tech is a growing commercial and industrial service company serving businesses throughout Southern California. We specialize in industrial and commercial doors, loading dock equipment, preventive maintenance, facility repairs, and related services. We are looking for a reliable, organized, and motivated Project & Sales Coordinator / Office Administrator to join our team. This position combines project coordination, sales support, customer service, and general office administration. The ideal candidate is detail-oriented, communicates professionally, handles multiple tasks efficiently, and takes initiative to follow up on outstanding work. Key Responsibilities 1. Project & Service Coordination Coordinate daily service appointments, maintenance schedules, and ongoing projects. Create, update, and track work orders using Service Fusion. Communicate with technicians, customers, vendors, and management. Monitor project progress and follow up on outstanding tasks. Track material orders, delivery schedules, and estimated arrival times (ETAs). Organize service reports, project documentation, and job records. Assist with scheduling and coordinating field service technicians. Ensure customers receive timely updates on service requests and project status. 2. Sales Coordination & Customer Follow-Up Assist with preparing estimates, quotations, and proposals. Follow up with customers on pending estimates and approvals. Respond to new customer inquiries and service requests. Maintain and update customer information and sales records. Coordinate communication between customers, technicians, and management. Assist with identifying potential sales opportunities. Support existing customer accounts and ongoing business relationships. Track open quotations and follow up to help move projects forward. 3. Customer Service & Office Phone Management Answer incoming office calls professionally and courteously. Respond to customer emails and service inquiries. Record customer information, service requests, and job details accurately. Direct urgent service requests to the appropriate team members. Schedule appointments and coordinate customer callbacks. Provide customers with updates regarding appointments, estimates, and repairs. Maintain professional communication with customers and vendors. 4. Office Administration & General Support Maintain organized electronic files, service reports, and office records. Perform data entry and update information in Service Fusion. Assist with QuickBooks, invoice preparation, and billing documentation. Support purchase orders, vendor communications, and material tracking. Assist with basic office paperwork and administrative processes. Coordinate office supplies and general office needs. Handle miscellaneous administrative duties and daily office tasks as assigned. Provide general administrative support to management. Qualifications & Requirements Language Requirements Fluent English (Required): Must be able to speak, read, and write English fluently and professionally. Must be comfortable answering customer phone calls, communicating with business clients, and writing professional emails in English. Conversational Mandarin Chinese (Preferred): Ability to communicate in Mandarin for daily workplace conversations is preferred. Chinese reading and writing skills are not required. Experience & Skills 1-2 years of experience in project coordination, sales support, customer service, or office administration preferred. Experience in construction, industrial services, HVAC, facility maintenance, or related industries is a plus. Strong organizational and multitasking abilities. Excellent telephone etiquette and customer service skills. Strong written and verbal communication skills. Ability to prioritize tasks and manage multiple projects simultaneously. Detail-oriented with strong follow-up skills. Ability to work independently and as part of a team. Positive attitude, reliability, and willingness to learn. Computer & Software Skills Proficiency in Microsoft Office, Excel, Word, and Outlook. Experience with Service Fusion or similar field service management software is preferred. QuickBooks experience is a plus. Comfortable learning new software and office systems. What We Offer Competitive hourly pay: $22-$27 based on qualifications and experience. Full-time employment. Paid sick leave. Paid vacation. Employee medical insurance. On-the-job training. Professional growth opportunities. Friendly and supportive working environment. Opportunity to grow with an expanding service company. Ideal Candidate We are looking for someone who is proactive, dependable, and able to take ownership of daily responsibilities. The successful candidate should be comfortable communicating with customers, coordinating projects, following up on estimates, and supporting daily office operations. We value strong communication skills, attention to detail, a positive attitude, and the ability to get things done without constant supervision. How to Apply Please submit your resume with relevant work experience to stevenyu@nlygroup.com. Qualified candidates will be contacted for an interview. InSev Tech is an Equal Opportunity Employer.

Pay:

$22.00 - $27.00 per hour

Work Location:

In person