Responsibilities:

Assemble and prepare sample packages for client and prospect requests, making sure each shipment is complete, accurate, and professionally presented.
Coordinate outgoing deliveries by arranging packaging, shipment processing, and tracking activities to support on-time distribution.
Maintain detailed records of orders, shipment activity, and customer interactions so information remains current and easy to access.
Monitor stock levels for sample kit components and request replenishment materials before supplies run low.
Answer inbound customer calls and emails, resolve routine questions, and direct more complex matters to the appropriate team members.
Work closely with internal partners to support smooth fulfillment of requests and a consistent customer experience.
Review shipping and packaging details carefully to reduce errors and support quality service standards.

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