Order Fulfillment Specialist

Our client is seeking a detail-oriented and customer-focused professional to support order fulfillment, customer service, and sales operations within a construction-related environment. This role is ideal for someone who can manage order processing, respond to customer inquiries, and provide administrative support to the sales team while maintaining accuracy and a high level of service. The ideal candidate is organized, proactive, and comfortable working in a fast-paced setting with multiple priorities.

Key Responsibilities:

Process customer orders accurately and ensure timely fulfillment in coordination with internal teams and vendors.

Serve as a primary point of contact for customers regarding product availability, order status, pricing, and delivery updates.

Support sales operations by preparing quotes, entering orders, updating account information, and assisting with customer follow-up.

Coordinate with warehouse, logistics, and operations teams to help ensure orders are completed and delivered as expected.

Resolve customer concerns related to orders, shipments, and product issues in a professional and timely manner.

Maintain accurate records of customer interactions, order activity, and sales support documentation.

Assist with inventory-related communication, backorder tracking, and scheduling updates as needed.

Provide general administrative support to the customer service and sales teams.