Inside Sales Representative

We are looking for a Customer Service Representative to join a wholesale distribution team in Livermore, California on a contract basis with the potential for a permanent position. This role is ideal for someone who thrives in a fast-paced sales environment, enjoys building customer relationships, and can balance accuracy with responsiveness. The position supports both customers and field sales partners by preparing pricing, managing orders, and identifying opportunities to expand business through value-added solutions.

Customer Service Representative Responsibilities:

• Prepare accurate, detailed customer quotations using internal systems and supplier portals to support timely sales activity.
• Enter, review, and manage customer orders with close attention to pricing, margins, and order accuracy.
• Maintain current customer records in company systems, ensuring information is complete and up to date.
• Engage with incoming leads and existing accounts to uncover additional sales potential and promote value-added offerings.
• Partner with engineering and outside sales teams to support solution-based opportunities and customer needs.
• Respond to customer inquiries professionally during scheduled business hours, providing dependable and timely service.
• Resolve order-related issues such as shipment discrepancies, delays, and product concerns while keeping customers informed.
• Assist with urgent order follow-up and expediting requests when timelines require additional coordination.
• Build knowledge of product lines, internal workflows, and system processes through ongoing training and daily application.
• Contribute to additional projects and operational tasks as assigned to support the broader sales function.

If you are interested in this Customer Service Representative position, please submit your resume today!