$130,000/yr

OTE IS THIS YOU?

You're a guest-first service advisor who takes the relationship as seriously as the repair order
You have dealership service experience and you're ready to bring that background to a new Cadillac operation from the ground up
You want to be part of building something
not just stepping into a finished process

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. Buick GMC Cadillac of Thousand Oaks is opening a new dedicated Cadillac service drive

and we're looking for two experienced Service Advisors to staff it from day one.

Cadillac guests expect a premium experience that reflects the brand's position as America's luxury standard. The advisors who join this team will have the opportunity to set that standard from the start.

WHAT YOU'LL DO

Serve as the primary point of contact for Cadillac guests throughout the service process
from write-up to delivery
Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
Identify and present additional service recommendations that protect guest safety and vehicle performance
Deliver a white-glove pickup and delivery experience consistent with the Cadillac brand standard
Maintain accurate records in the DMS and uphold all documentation and compliance standards
Contribute to building the culture, process, and standard of a new Cadillac service operation from the ground up

WHAT WE'RE LOOKING FOR

2+ years of service advisor experience in a franchised dealership
Cadillac, luxury, or domestic brand experience strongly preferred
A guest-centric mindset
you measure your success by how the guest feels when they leave, not just by repair order count
Track record of strong CSI and NPS performance and repeat guest relationships
Reynolds & Reynolds or CDK experience preferred
Clear, composed communicator
able to manage high volume without losing attention to the guest experience
A builder's mindset
you're energized by the opportunity to help shape a new service operation, not just maintain an existing one
Valid driver's license with a clean driving record

WHAT WE OFFER

OTE of $65,000
$130,000/yr
Paid Cadillac manufacturer and service advisor training
Medical, dental, and vision insurance
Life insurance and supplemental coverage options
Paid time off and paid holidays
Clear career path
strong advisors grow into senior advisor and service management roles at Swickard
Employee vehicle purchase and service discounts
The opportunity to be part of a new Cadillac service operation from its first day

WHY BUICK GMC CADILLAC OF THOUSAND OAKS

A ground-floor opportunity on a brand new Cadillac service drive
the advisors who open this operation will help define its culture, its process, and its standard
Cadillac is America's premier luxury brand
guests arrive with high expectations and stay loyal to advisors who consistently meet them
Thousand Oaks is a strong, family-oriented community with a loyal domestic and luxury vehicle owner base
Swickard is one of the fastest-growing dealer groups in the country
ranked Top 5 in North America for reputation in the automotive industry
Our HEART values
Honor, Engage, Anticipate, Respond, Thank
shape how we hire, how we lead, and how we serve every guest
Leadership that invests in getting the new drive launched right
with the training, the tools, and the support to build something lasting Opening a new Cadillac service drive is a rare opportunity
and the advisors who join from day one will have direct influence over the experience their guests have for years to come. Cadillac guests are loyal when they're taken care of. The right advisor builds a book of business here that compounds over time. If you're an experienced service advisor with a guest-first mindset and a drive to build something new
we'd like to meet you.

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