JOB OVERVIEW

: We are seeking a motivated and results-driven Inside Sales Representative to join our dynamic sales team. In this role, you will be responsible for generating new business opportunities and maintaining relationships with existing customers. You will leverage your communication skills and sales expertise to drive revenue growth while providing exceptional customer service. The ideal candidate will have a strong background in inside sales, technical sales, and a passion for helping customers find the right solutions.

DUTIES AND RESPONSIBILITIES

Serves as key contact to designated customer accounts, responsible for providing support and promptly responding to requests for information or assistance. Ensures designated customers' orders are processed correctly, that order acknowledgements are sent both internally and externally, and that delivery issues and other matters of concern are promptly addressed and shared with outside sales personnel and management. Troubleshoots and resolves order issues through sourcing parts to meet/exceed customer requirements, drop-shipping orders, stock-transferring product, and buying for customer orders or branch inventory when permitted. Maintains margins, aware of competition and alert to margin erosion in accounts with set-pricing. Handles credit memos and warranty part returns. Routinely suggests additional products of interest to customers when taking sales orders. Generates sales leads for Outside Sales personnel to pursue. Enters and maintains CRM data, forwarding opportunities as directed. Performs all support functions of a Customer Service Representative. Performs other related duties as assigned by management.

QUALIFICATIONS

High school diploma or equivalent required, and some college or trade school preferred. Good mechanical and mathematical aptitude is essential, with a basic understanding of hydraulic, electronic, and power transmission systems. One-year minimum experience with customer service and hydraulic sales. Recognition of basic hydraulic components and understanding of vendor part numbering and function along with familiarity with the company's top twenty product lines and ability to independently research answers using vendor and the company's tools.

Excellent customer service:

commitment to getting customer their needed answers on the first call, or staying in constant communication while researching. Reliable, constructive, and positive assistance to operations manager and outside sales personnel who service designated accounts; clear and frequent oral and written communication is essential. Proven experience in inside sales or technical sales is preferred. Demonstrated ability in business development and customer service. A proactive approach to problem-solving and a strong desire to meet or exceed sales targets. Ability to develop key contact relationships within vendor companies in order to get quick answers on quotes and expedites. Ease in dealing with customers and vendors from a variety of backgrounds and knowledge levels. Ability to gauge profitability of all transactions; good business instinct in regards to pricing. Ability to evaluate sales orders for items ordinarily in need of commonly sold accessories. Ability to recognize strategic opportunities to capture potential new sales by Outside Sales personnel. Ability to analyze the following reports: Writ By, Review Open Sales Order, and Purchase Order Expedite. Adherence to HCI Company policy regarding sales, purchases, returns and credits.

Team player:

positive interaction with coworkers at the branch and across HCI branches, and good relationships with administration and management. Literacy in TrulinX or significant ERP experience. Literacy in MS Word, MS Excel, and MS Outlook. Ability to solve problems independently. Ability to multi-task. Excellent oral and written communication skills. Strong work ethic and commitment to job. Forklift certification required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequently required to stand Frequently required to walk Frequently required to sit Frequently required to utilize hand and finger dexterity Continually required to talk or hear Frequently utilize visual acuity to read technical information, and/or use a keyboard Occasionally lift/push/carry items up to 40 pounds; Required to seek assistance from warehouse for items over 40 pounds If you are passionate about sales and eager to contribute to a growing team, we encourage you to apply for this exciting opportunity as an Inside Sales Representative!

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Hydraulics:

1 year (Preferred)

Work Location:

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