A Sales Support Specialist works as part of a sales team to provide support to sales representatives and assist with customer service. Manages data used by a sales team. Reviews orders and customer requests, and works to resolve customer issues related to sales. May research and develop leads for sales.
Occasional travel for customer training, deployments, demonstrations, and industry events About Next Robot Next Robot is building the next generation of commercial kitchen automation. Our flagship product, Robby One , is a commercial robotic cooking system designed to help restaurants and foodservice operators improve kitchen efficiency, consistency, and scalability. Our customers include restaurants, restaurant groups, schools, hospitals, universities, institutional foodservice operators, and other large-scale commercial kitchens. About the Role We are looking for a Customer Success Specialist - Foodservice Robotics to help customers successfully adopt and operate Robby One after purchase or lease. This is a hands-on, customer-facing role combining customer success, culinary knowledge, kitchen operations, training, and foodservice technology. The ideal candidate may come from a background as a Chef, Kitchen Manager, Culinary Professional, Restaurant/ Foodservice Operations Specialist, Customer Trainer, or Customer Success professional . You will work directly with customer kitchen teams to support onboarding, training, recipe setup, operational optimization, troubleshooting, and ongoing customer success. Experience with Asian cuisine , including Chinese, Vietnamese, Thai, Korean, Japanese, or other Asian cuisines, is highly valued. Key ResponsibilitiesCustomer Onboarding & Training Support customers after purchasing or leasing Robby One. Lead customer onboarding and on-site training after installation and deployment. Train chefs, kitchen managers, and back-of-house staff on equipment operation and daily workflows. Help customers successfully integrate Robby One into their existing kitchen operations. Provide ongoing follow-up and support after deployment. Culinary & Kitchen Operations Work with customers to understand menus, recipes, kitchen workflows, and operational needs. Assist with recipe setup, programming, cooking parameters, and workflow optimization. Help customers adapt recipes and cooking processes for robotic automation. Provide practical recommendations to improve cooking consistency, kitchen efficiency, and equipment utilization. Help develop and standardize kitchen SOPs for robotic cooking. Customer Success & Support Build strong relationships with chefs, kitchen managers, restaurant operators, and foodservice teams. Identify customer challenges and help resolve operational issues. Monitor customer adoption and identify opportunities to increase Robby One utilization. Provide feedback to Sales, Product, Engineering, and Operations teams based on customer needs. Support customer demonstrations, pilot programs, and field deployments when needed. Requirements 2+ years of experience in commercial kitchen operations, culinary, restaurant operations, foodservice, customer training, implementation, or customer-facing operations. Strong understanding of commercial kitchen workflows and back-of-house operations. Practical knowledge of cooking processes, recipes, ingredients, and kitchen SOPs. Comfortable working directly with chefs, kitchen staff, restaurant operators, and customers. Strong communication, customer service, and problem-solving skills. Ability to train customers and kitchen teams on new equipment and workflows. Ability to quickly learn commercial kitchen equipment, software, and robotic automation systems. Strong organizational skills and ability to work in a fast-paced startup environment. Willingness to travel occasionally for customer training, deployments, and events. Preferred Qualifications Professional experience as a Chef, Sous Chef, Kitchen Manager, Culinary Specialist, or Restaurant/Foodservice Operations professional . Experience with Chinese, Vietnamese, Thai, Korean, Japanese, or other Asian cuisines . Experience in restaurant groups, chain restaurants, institutional foodservice, schools, hospitals, universities, or large-scale foodservice operations. Previous experience in customer success, customer training, implementation, field support, or operations. Experience with commercial cooking equipment, foodservice technology, robotics, or automation. Strong interest in FoodTech and kitchen automation. Fluent Mandarin Chinese is a strong plus. Strong English communication skills. Compensation & Benefits $4,000-$6,000/month , based on experience. Health insurance. Paid time off (PTO). Full-time, on-site position. Opportunity to work with cutting-edge commercial robotics and FoodTech technology. Opportunity to work directly with restaurant groups and institutional foodservice customers. Career growth opportunities in a rapidly growing FoodTech and robotics company. Work Environment This is an on-site position in Walnut, California . The role involves regular interaction with commercial kitchen environments and customer-facing activities.
Job Type:
Full-time Work Location:
On-site - Walnut, California 职位类型：全职 薪资： $23.00至$35.00（每小时 ） 福利: •
