Inside Sales Representative

Inside Sales Representative Colby's Dogcare & Spa Washington, DC Job Details Part-time | Full-time $20•$21 an hour 1 hour ago Benefits Paid training Paid time off Employee discount Opportunities for advancement Flexible schedule Qualifications Photography Computer operation Paylocity Data entry Multi-line phone systems

Full Job Description Job Overview:

The Inside Sales Representative is responsible for client reservations and records, as well as promoting our services•on the phone and in person•in a positive and upbeat manner.

RESPONSIBILITIES AND DUTIES

Inbound Calls Professionally and enthusiastically answer inbound calls from prospective and returning customers. Consistently and conversationally read and deliver provided sales scripts and objection responses. Collect complete client record for first-time callers for all services prior to providing price and availability. Positively promote and upsell appropriate services including grooming, bathing, and other add-ons. Exceed minimum performance benchmarks including new customer conversion, activity sales and grooming and bathing add-ons. Outbound Calls Complete the following outbound calls as requested by management: Confirmation calls Welcome back calls Vaccination verification calls Event follow up calls Call on unclosed leads for all departments Tours Deliver facility tours upon request using the approved tour path and verbiage. Tracking Enter accurate and complete sales data into online dashboard and other tracking sheets as requested by management. Complete and deliver accurate End of Day reconciliation email daily. Check-in/Check-out Check-in and check-out customers using approved procedures. Enter and verify accurate and complete pup information into Gingr—paying special attention to pup feeding and medication instructions. Representing the Company and ensuring a '5-Star Experience' for all customers. Resolve pup and client issues in a positive, professional manner. Escalate to managers as needed. Other Keep lobby area and bathrooms neat, clean, and vibrant. Take and post photos of pups Participate in and lead community events.

POSITION QUALIFICATIONS

Competency Statement(s) Flexibility to work early hours, late hours, holidays, and weekends. Ability to exhibit a positive, outgoing, enthusiastic, and cheerful demeanor towards others. Ability to hold steadfast and complete a goal. Ability to be held accountable or answerable for one's conduct. Ability to communicate effectively (both written and verbal) and accurately maintain records.

Education/Experience:

Previous experience in a sales and customer service role preferred.

Computer Skills:

Exceptional technical skills including mastery of MoeGo (booking program). Ability to enter customer information into computer system while on the phone. Functional use of multi-line phone system. Able to effectively navigate voicemail systems. Basic, ability to use Paylocity software proficiently.

Certificates & Licenses:

None required Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Completeness The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. This is a non-exempt position and is provided time and a half pay for any work performed beyond 40 hours within any given pay period.

Benefits:

Competitive salary Accrued paid time off Opportunities for career growth and advancement Bring your pup to work If you are passionate about generating sales, we would love to hear from you. Apply today to join our team as a Inside Sales Representative!

Job Types:

Full-time, Part-time Pay:

$20.00•$21.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Paid training People with a criminal record are encouraged to apply Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Washington, DC 20002 (Required) Ability to

Relocate:

Washington, DC 20002: Relocate before starting work (Required)

Work Location:

In person