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The Exam Pros
Sales Coordinator
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Based on Florida data
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What they do
A Sales Coordinator coordinates and provides administrative support for a sales representative team. Manages schedules and communications for sales representatives. Organizes materials for sales presentations and promotions. May gather product information, process customer orders or provide customer service after sales. Manages sales data and documentation.
$51,916 / year median in Florida
+8% projected growth
Job Description
Here's a tighter Indeed-ready version focused on attracting candidates with strong sales-operations, coaching, reporting, and customer-service skills. Sales Coordinator / Customer Service The Exam Pros | Full-Time | $52,000 per Year The Exam Pros, a growing online contractor education company, is seeking a highly organized and motivated Customer Service & Sales Coordinator to support our Sales Manager and sales team. This is not a traditional sales position . Your primary responsibility will be to monitor sales performance, improve call quality, assist with employee training, prepare sales reports, and resolve customer issues that require additional attention. Key Responsibilities Listen to recorded sales and customer service calls and evaluate performance. Identify "Showcase Calls" that demonstrate excellent sales and customer service techniques for training new and existing employees. Identify poorly handled calls and use them as coaching opportunities to improve performance. Assist the Sales Manager with training, onboarding, and ongoing development of sales representatives. Generate daily, weekly, and monthly sales performance reports. Combine and analyze data from RingCentral, GoHighLevel (GHL), and sales records . Track calls, talk time, leads, follow-ups, sales, conversion rates, and individual salesperson performance. Identify discrepancies between call activity, CRM activity, and actual sales results. Handle escalated customer service issues that cannot be resolved by the sales team. Coordinate with other departments to resolve customer concerns quickly and professionally. Identify recurring problems and recommend improvements to sales and customer service processes. Ideal Candidate We are looking for someone with experience in sales coordination, customer service, sales operations, call-center supervision, or employee coaching . You should be comfortable analyzing numbers, reviewing employee performance, providing constructive feedback, handling difficult customers, and holding team members accountable to established procedures. Experience with GoHighLevel, RingCentral, Excel, Google Sheets, CRM systems, or call-center reporting is strongly preferred.