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Field Collections Specialist Bilingual
Job
Happy's Home Centers, Inc.
Plant City, FL (In Person)
$40,560 Salary, Full-Time
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Job Description
Field Collections Specialist Bilingual 4.2 4.2 out of 5 stars 314 South Collins Street, Plant City, FL 33563 $18 - $21 an hour - Full-time Happy's Home Centers, Inc. 33 reviews $18 - $21 an hour - Full-time Job Overview Field Specialists are primarily responsible for the collection of revenues, asset loss prevention, and customer retention. A successful Field Specialists has excellent verbal communication skills, creative problem solving, high attention to detail, and is goal-driven. Account Managers play a deciding role in a store's revenue efficiency, customer retention, and inventory management. A Typical Day Field Specialists will perform field visits (what we call "chases"). This entails visiting the homes of customers that we have been unable to establish communication with over the phone. The goal of a chase is to speak with the customer about getting their account back on time. Most days will require being on the road for several hours in a company vehicle. Throughout the day, Field Specialists may also be asked to assist with the delivery or return of rental merchandise. Why It Matters Field Specialists are the backbone to maintaining a customer relationship. How they interact with an expired customer can be the difference between having a customer for life and losing one to a competitor. Field Specialists are tasked with keeping accounts current so Happy's can remain profitable and customers can achieve ownership. The Requirements Available - able to work the schedule hours. The schedule is usually the same every week, at 40 hours. Ex. Mon 9am-7pm, Tues 10am-7pm, Wed OFF, Thurs 10am-7pm, Fri 10am-7pm, Sat 8am-3pm, Sun OFF Dependable - show up on time and work the entire shift. Professional - behaving appropriately when at work. Display our core values of grit, belief, and a customer-focused mindset . Ability to lift up to 80 lbs. unassisted. A valid drivers' license.