Sales Development Associate

Sales Development Associate Derive Systems - 3.4 Sanford, FL Job Details Full-time $21 - $24 an hour 18 hours ago Qualifications Phone communication Conducting sales calls Full Job Description The Sales Development Associate plays a key role in supporting the Derive Sales Team (DST) by managing order processing, customer support, and cross-departmental coordination. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is customer-focused, organized, and proactive — with a genuine desire to provide excellent service to a wide variety of customer types and a willingness to develop deep product knowledge across Derive's brand portfolio.

KEY RESPONSIBILITIES

Sales & Administrative Support — ~40% Assist the DST with day-to-day administrative tasks and sales tools Support outbound calls to customers and dealers as needed Prepare quotes, follow-ups, and general sales correspondence Help maintain customer records, CRM data, and sales documentation Support cross-selling efforts across Derive's product portfolio to help the team meet monthly quota goals Answer incoming phone calls and route appropriately Maintain organized records and documentation Support internal communication between departments Assist with data entry and tracking of sales activities Order Management & Payment Processing — ~30% Enter customer orders accurately and efficiently into Odoo (ERP system) Review, adjust, and correct orders as needed to ensure accuracy Coordinate with internal departments to resolve order discrepancies Monitor order status and provide timely updates to customers and team members Process customer credit card and ACH payments in accordance with company procedures Coordinate with accounting and web team as necessary Assist with resolving payment-related issues or discrepancies Customer & Technical Support — ~30% Respond to customer inquiries via Freshdesk, chat, email, and phone Assign dealers and warehouses to the correct representative, or sell product directly to retail customers Provide timely, professional, and solution-oriented assistance Build strong relationships with customers, account managers, and tech support Address order concerns, product questions, and account inquiries Assist with tuner unlock processes and related support tasks (proprietary product activation workflow) Ensure proper documentation and tracking of technical requests Complete Sales Operations tasks as assigned (RMAs, pricing updates, reporting, etc.) Work with internal teams to ensure timely completion of services

MEASURES OF SUCCESS

Develops full working knowledge of Derive product lines and sales strategies within first 90 days Contributes to the DST hitting monthly quota goals through accurate order management and cross-selling support Consistently receives positive feedback from team members and customers Maintains a high standard of order accuracy and low error rate Handles inquiries with professionalism and resolves issues with minimal escalation

REQUIREMENTS

Minimum Requirements 1-2 years of customer service, inside sales, or office/administrative experience Strong verbal and written communication skills Inbound and outbound phone experience with excellent listening skills Ability to work independently and as part of a team Highly organized, self-motivated, and detail-oriented Preferred Qualifications Experience with Microsoft Office products (Word, Excel, Outlook) Experience with CRM or ERP systems (Odoo experience a plus) Familiarity with automotive or heavy duty aftermarket products Experience using helpdesk platforms such as Freshdesk

KEY COMPETENCIES

Customer-focused mindset with a drive to deliver outstanding service Strong problem-solving skills and ability to manage competing priorities High attention to detail, particularly in order and payment processing Eagerness to learn product knowledge and take on new responsibilities Team player with a positive attitude and professional demeanor Ability to handle sensitive information with confidentiality Motivation and accountability in a self-managed environment