Pay Rate:

$20.00/hour

Work Schedule:

Full-time, Monday - Friday, occasional Saturdays Immediate eligibility for 401(k) with employer matching contributions Health insurance as low as $50/month Free Dental, Vision, and Life insurance (additional if adding dependents) Paid Time Off (PTO) and paid holidays

DISCOUNTS

on vehicle purchases, parts, and service FREE lunch every Friday!

Job Summary:

As a BDC Service Representative at our car dealership, you will play a crucial role in connecting with current and potential customers, building relationships, and ultimately driving sales of our automotive services. This job involves scheduling appointments for service and operating the CarChief system. You will also make outbound calls to current/potential customers to determine their needs and effectively offer benefits and services. Your goal is to generate appointments, provide exceptional service to our customers, and contribute to the overall success of the Service team.

Job Responsibilities:

Exemplify the company's Core Values of Continuous Improvement, Passionate Drive, Focus, Initiative, and Respect for People, in every aspect of job performance Initiate outbound calls to potential customers from provided leads and databases, and answer Service calls/emails Listen to customer needs, offer Cassill Motors benefits and services in a helpful manner, and schedule Service appointments Clearly communicate the value proposition of the Cassill Motors Service Department Monitor and respond to CarChief alerts Ensure timely, accurate, and complete documentation of all customer information, interactions, and transactions in the PBS system

Customer Relationship Management:

Build rapport with customers by actively listening to their needs and concerns Provide accurate information about available services Address customer inquiries and objections in a professional and persuasive manner Gather feedback on customer experiences and communicate feedback to the Service management team Conduct follow-up calls to nurture leads and maintain contact with current/potential customers Adhere to company and department policies and procedures Collaborate with other team members, as needed, to provide the best customer experience Maintain a clean, safe, organized, and professional work environment Work scheduled hours, and additional hours as needed, including occasional Saturdays. Report to work on time and work a full work schedule to meet job expectations Perform other duties, as assigned

Job Requirements:

Previous experience with outbound/inbound calling for customer service and/or sales, experience at a dealership is a plus Previous experience or familiarity with Customer Relationship Management (CRM) software is a plus Valid Driver's License and clean driving record, required Ability to use a computer, software systems, and type at a fast pace Effective listening skills to accurately understand customer needs Attention to detail and accuracy Strong communication skills with the ability to communicate professionally and with confidence Effective problem solving Excellent organizational and time management skills Ability to work professionally and respectfully with others while demonstrating positive interpersonal skills, and communicate effectively with all team members and management Ability to work independently and as part of a team Must be able to reliably commute to work, report to work on time, and work full work shift on a regular basis Ability to work in a fast-paced and target-driven environment

Physical Requirements:

Sitting for prolonged periods of time during scheduled work hours, up to 8 hours a day (in addition to a meal break) Standing, walking, using stairs, occasionally Steadily use wrists, hands, and fingers to handle, feel, and grip objects, tools, and other components to operate equipment and perform work (typing), regularly Bend, stoop, kneel, twist, stretch, push, pull, crouch, crawl, and reach, frequently Talk effectively, hear/listen and understand, regularly Specific vision abilities required by this job include close vision, distant vision, color vision (distinguish colors), peripheral vision, depth perception, 3-dimensional vision (judge distances and spatial relationships), and the ability to adjust focus Capable of operating vehicles safely within and around the shop Wear personal protective equipment (PPE), as needed

Work Environment:

Primarily an office-based role with occasional interaction across departments. The team member will be exposed to a shop environment while carrying out specific job duties in which noise levels may be elevated. Can experience loud noises, vibration, and exposure to automotive fluids and fumes. Why Join Cassill Motors? For more than 54 years, Cassill Motors has built its reputation on treating customers like family. We believe every team member contributes to that experience by living our Core Values. If you're someone who shares our Values, we'd love to hear from you! If a career move to Cassill Motors sounds like a good fit for you, apply today! Persons with disabilities who need assistance or accommodations with the application process may contact Cassill Motors at .

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Cedar Rapids, IA 52404 (Required)

Work Location:

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